• Design, test and deploy automated solutions to replace every manual activity done by Operations Team• Analyze, design, prioritize, deploy, metric and monitor all system / CRM-based implementations to resolve issues, automate and enhance Operations efficiency.• Maximize conversions on Loan / Credit Card applications received via BankBazaar.com or White Label arrangements with various banks• Manage partner / client relationships by interacting with senior management of leading Private Sector Banks, on a regular basis• Ensure quality online sourcing, in terms of number and quality, through regular analysis of incoming traffic, and implementing corrective analytical solutions as applicable.• Requirement gathering and Business Analysis of New Product Offers of Retail Asset Products, and constant liaison with Technology for implementation, testing and launch.• Liaison with Technology for maintenance of own and Partner websites, to ensure secure and error-free Customer Experience.• Partner Management - Interacting with Senior Management of key clients and individual Retail Asset Branches/ Locations at a Pan-India level, to ensure consistent business scale-up.• Business Analytics to further the above cause, by suggesting recommendations for tweaking on-ground and Online variables, through analysis of past customer behaviour and conversion history across locations.• Reporting and tracking of business numbers pan-India, in terms of Online Sourcing and Disbursement/Issuance Percentages for key client products.• Billing, Invoicing, Reconciliation and Tracking Receivables from clients, towards complete realization of revenue.

• Growing the Mortgage Portfolio - Sourcing of high-value Home Loans and Mortgages from existing affluent-customer portfolio (average income exceeding Rs. 36 lakhs per annum)• Increasing Product Penetration - Cross-sell of Premium Credit Cards, Insurances and Premium Banking Accounts to the above• Retention of the existing Mortgage Portfolio

Worked in the Technology - Enterprise Solutions division of Accenture. Worked on the implementation of CRM solutions through Siebel.