Senthilkumar Subramaniyan, Pgmp, Pmp Email & Phone Number

Chesterfield, Mo, Us

•Overall end to end ownership for T-Mobile from wireless Product solution to deployment to production using CI/CD•Meet and exceed exit criteria (95% Pass rate, 100% execution, Zero Severity1 & S2 defects, <10 - S3/S4 defects)•Meeting 99.95% on all KPIs (functional/performance/billing/Ordering, etc.,) •Maintain < 0.05% order failure / day and handle fallouts either through self-heal or automated scripts•99.95% SLA on delivering Usage processing, running End of bill Cycle, End of month and Bill confirmation process•Develop program roadmap, milestones, identify resources, schedule to shift left capabilities and delivered with quality •Sets development, testing, release priorities & continuous defect management/resolutions and deliver quality release•Governs and resolves risks, issues and identify mitigation, build relationships, maintains communication and collaboration•Hired 100+ fresh graduates, 50+ Engineers and managers. Active leader in hiring panel to support HR process•50% improvement on onboarding process by customizing training process/welcome kit for new joiners and engineers•Share periodic status to C level leadership, Vice Presidents and with other program stakeholders (internal and external)•Working cross functional team across multiple locations (NA/APAC) & deliver products using Agile/Scrum methodologies •Bring efficiency by doing automation, process optimization, continuous improvement and bring value to the program•Manage & Monitor project performance, resolve conflicts, trade-off with data points and take collective decisions, etc. •Evaluates and discuss/present program results periodically and lessons learned throughout the program lifecycle•Oversees the program's closure, integrating all relevant components.•Tech Stack: AWS, Kubernetes, Kafka, Micro services, APIs, Jenkins, Bitbucket, Java, JavaScript, Unix, Couchbase, Cassandra JIRA, Confluence, MS Project, Excel, App Dynamics, JSON, Loom, Grafana, Share point, Visio, MS Teams

Chesterfield, Mo, Us

• Currently leading Development & SRE team for Comcast Wireless business at Program level• Hands on experience in Customer Relationship Mgmt., Order Management, Billing in Telecom Domain/Business (BSS/OSS)• Designed, developed customer facing web application using DevOps methodology for North America/APAC Telecommunication customers ($100K to $300K dollars per Sprint). • Managed/delivered 100+ million dollars large scale migration project for Comcast/ US Cellular/ Globe Telecom• 10% savings/per quarter on TCO (Total Cost Ownership) by doing continuous optimization/ governance in operational process• 15% Improved TAT (Turn Around Time) for call center/Retail Agents efficiency by doing training/demos/online session• 100 person months ($1.5M Dollars) saved by designing automation tool to improve operation efficiency, enhancing monitoring, change control & deployment process, ticket reduction. • Hired 100+ fresh graduates, 50+ Engineers & managers. Active leader in hiring panel to support HR process• Managing Managers (Manager–2, IC–1) and lead offshore team in India to deliver multiple complex integrated projects• 10+ Years of TPM experience, 7+ years of people leadership experience and 5+ Years of SRE/Operation experience• Manage all project metrics/SLA/Milestones and performance reporting to Client VPs & C level leadership• Ability to take most suitable decision during ambiguous/conflict situation and have consencus with global team• Ability to transform business requirement to technical aspect (vice versa)• Collaborate with cross functional business/Stakeholder (Testing, Infra, Product, 3rd parties/vendors & Pre-Sales)• Build relationship, trust, budget planning, effort estimation, risks & communicate feedback• Defined program roadmaps, milestones, identify and communicate risks & mitigation to ensure commitments are deliveredTech Stack: Java, JavaScript, Unix, RDBMS, JIRA, AppDynamics, JSON, Loom, Grafana, SDLC, Share point, Visio, Teams, MS Office

Chesterfield, Mo, Us

• Worked for US CELLULAR, Telecommunications through Amdocs, Inc. USA as a Technical Program Manager role including project planning, budgeting, design, implementation• Designed new products and features to enable the best user experience and managed ongoing operation system• Designed/Developed Automation tool to reduce incoming work and brought manpower efficiency 24 man-months of efforts• Managed ongoing operations and ensure 99.99% SLA maintained on all business transactions• Reduce Incoming incidents by 40% by creating various knowledge repositories/training/Automation• 25% Increased efficiency in the testing process and identify issues well ahead and enabled 0.01% critical issues during the production launch• 50% improvement on onboarding process by customizing training process for new joiners and engineers• End customer-focused, highly organized self-starter with effective customer service skills and demonstrated ability to manage technical aspects and build relationships with customer• Proven experiences in ITIL practices, Disaster Recovery Process, BCP process, and maintaining Development/Operational KPI, SLA, CSAT, ESAT (Customer Satisfaction and employee satisfaction)• Proficient in Incident/ Ticket/ Change Management, Monitor & Control support organization• Hands-on experience in CRM, Order Management, and Billing (BSS/OSS)• Tech Stack: Java, JavaScript, Unix, Oracle, HP Diagnostics, MS Office, Loom, Grafana, Share point, Visio, Skype

Ph

I worked for Globe Telecom through Amdocs, Inc Philippines• Played Technical Program Manager role includes project planning, budgeting, design, implementation• Build a strong Customer Relationship at all level by providing required deliverables and PMO• Actively Managed Incident/Problem and Change control Team• Migrated 100+ legacy systems into One Amdocs Product• Increased one stop closure by enabling knowledge Article and training for Service Desk team and application support team• Managed teams across geographical locations (USA/India/Israel)• Conducted various business training to CSRs, business executives for Globe Telecom employees.• Coached and Mentored Production Support Group and Business Operation Team and to enhance their knowledge. • Hands on experience in CRM, Order Management, Billing in Telecom Domain/Business (BSS/OSS)Technical

Montreal, Quebec, Ca

I worked for Bell Telecommunication through Amdocs, Inc.• Managed offshore CRM teams of Bell Canada, TMobile US, TMobile UK , Rogers and Mobiltel (Direct Reports – 31)• Conducted various training in CRM with the help of AMLS team.• Translate business requirement into system requirements and CRM/OMS requirements• Managed and Leaded onsite team for major production upgrade from Amdocs 6.0 to 7.5(smart client)• Matrix managing of other support teams (Billing, AR Collection, EPC, Turbo Charging)• Reduced employee burn-out completely by keeping shift system. Ensured offshore team availability most of the time to client• Taken additional responsibilities as CRM line manager for entire DVCI for Amdocs, through which managing 40+ employees. • Leading effectively on CRM COE (Center of Excellence) plan• Led company wide attrition program to retain employee• Negotiate schedule, deliveries, defect resolution, and cost• Hands on experience in CRM, Order Management, Billing in Telecom Domain/Business (BSS/OSS)Tech Stack: Java, JavaScript, Unix, Oracle, Ticket System, HP Diagnostics, JSON, Splunk, Grafana, MS Office, Quality Center, Share point, Visio, Amdocs CRM, Amdocs OMS, Amdocs Billing

Toronto, Ontario, Ca

I worked for Bell Telecommunication through Amdocs, Inc.Managed British Telecom project involving Development and Ongoing support (OGS) teams working in geographically different locationsDemonstrated continual improvement efforts within the application stability and performance space resulting in tangible, measurable improvementsEnabled 100% offshore activities from onsite within 2 months. Implemented business continuity plan and ensured 99.99% system availability. Ranked among the top 3 most respected components out of all of the vendor units within Amdocs (approx. 25)Reduced overtime hours completely and Enabled 24 X 7 support modelImproved response readiness time for off shore on call support from 3 hours to 1 hourApplauded for efforts and subsequent results in improvement of quality of workTech Stack: Java, JavaScript, Unix, Oracle, Ticket System, HP Diagnostics, JSON, Splunk, Grafana, MS Office, Quality Center, Share point, Visio, Amdocs CRM, Amdocs OMS, Amdocs Billing

Bangalore, Karnataka, In

Wipro Technologies is one of top most IT company in India and other countries as well. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. In which I was working under Enterprise Application Services as a techno functional Project Leader/ Project Manager, which manages all the CRM products like Siebel, Clarify CRM, MS CRM, etc.Highlights: 1) Provided value add services towards client's on-going requirements. 2) Ensuring the usage of best practices along with establishing certain processes to better handle team development activities, reviews, estimations along with day-to-day team activities.3) Translate highly technical information into user-friendly terms & concepts4) Design, develop and deliver high quality products on time.5) Managing team of developers/ testers / Quality Analyst 6) Conducted various trainings on CRM administration for team members as well as new recruits on key CRM topics7) Deeply involved in organizational recruitments drives on CRM and java applications and participated on setting up process for recruitment/appraisal/QA/Project Execution and Delivery.8) Mentoring and motivating team from fresher to mid senior level on technical/behavioral and role playing aspects.9) Measured project performance using MPP and reported to the management on every stage of the project (Dashboard).10) Taken corrective actions based on identified risks and updated risk management documents. 11) Conducted sign off meeting on every part of delivery and created MOMs for every meeting and have done continuous follow up on every action items, decisions and the discussions that was made.Tech Stack: Java, JavaScript, Unix, Oracle, Ticket System, HP Diagnostics, JSON, MS Office, Quality Center, Share point, Visio

Navi Mumbai, Maharashtra, In

Reliance Communications is the India’s leading integrated telecom company with over 60 million customers. Its business encompasses a complete range of telecom services covering mobile, fixed line and broad band. It uses Amdocs CRM (formerly Clarify CRM) application to deliver single unified view of the customer data. Also it provides single solution for develop, support, sales and marketing, etc. I worked as a senior software engineer in BSS-Production Support team at Mumbai and Development team at Hyderabad SDC (Software Development Centre). Highlights:1. Participated in all business meetings to gather requirement and done feasibility study on each products/deliverables and initiates the kick off meeting with BSS development team.2. Have done many scope analyses with other interface team (like ADC, Phonegen, TIBCO and NIMS) and within the team to meet the project expectations. 3. Developed BSS operations plan for every project which encompasses of objectives, risk, issues, assumptions and constraints. 4. Conducted functionality training within the team, whenever a production release took place. 5. Having around three years of successful records for migrating new releases from the development to till production environment.6. Made a remarkable history in reliance communications that changing of administrator password on all servers by using a single script and this activity had a failure records in the past before I join.7. Maintaining the configuration items, Flexible attributes, UDPL etc for every release and Updated the lesson learnt documents, if any. 8. Consistently increasing performance moving from team member to senior software engineers in 2 and half years time.9. Solved many clarify related issues faced by customer as a part of Application Maintenance.10. Handled Pre-Production release meetings with all other teams to ensure successful release.

Worked as as Software Engineer (as a consultant) at various clients like GE Capital International Services - Hyderabad, Global Vantage – Delhi & Reliance Infocomm Ltd. Mumbai.

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services

Master Of Commerce, Commerce