Stephanie Mcmillan Email and Phone Number

* Process weekly and bi-weekly payrolls for 120+ team members in the US & Mexico.* Ensure all new hires are properly onboarded in payroll systems to ensure accurate time tracking and payroll processing.* Train and guide a team of billing department team members.* Develop and implement best practices for billing and collection processes.* Manage accounts receivable for 2000+ clients that produced $600k+ in MRR.* Provide coaching, feedback, and mentoring to team members to drive increased productivity.* Develop and implement strategies to improve billing and collection processes for the call center sales team.* Develop and implement strategies to streamline the administration processes for the call center sales team.* Identify and implement cost-saving initiatives to optimize the use of resources and reduce expenses for the call center sales team.* Establish and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams, to ensure effective communication and collaboration.* Implement a comprehensive performance evaluation system to assess the effectiveness and efficiency of the administration team, identifying areas for improvement and implementing strategies for growth and development.* Manage and monitor the performance of the administration team to ensure compliance with company policies and standards, and to identify areas for improvement and professional growth.

* Successfully grew multiple call center revenues by 25%+* Managed a Salesforce database of 5000+ leads & prospects.* Develop and implement effective strategies to attract and retain top talent in the BPO industry.* Conduct market research to identify potential clients in need of BPO services and develop targeted marketing strategies to reach them.* Develop and implement a comprehensive training program for call center agents to enhance their skills and improve customer satisfaction.* Identify and establish partnerships with BPO industry influencers and thought leaders to enhance BPO Locator's brand reputation and increase exposure in the market.* Develop and implement a business expansion plan to enter new markets and increase BPO Locator's client base.

* Managed accounts receivable for 2000+ clients that produced $400k+ in MRR.* Successfully processed bi-weekly payroll for 100+ employees in IL.* Completed employee background checks and on-site drug screenings.* Effectively managed & mentored a team of 100+ call center agents & supervisors.* Facilitated new employee orientation, onboarding, and training.* Designed and implemented companies first employee handbook.* Onboard new clients and track progress to exceed expectations.* Developed and implemented strategies to enhance the employee onboarding process and improve employee retention rates.* Implemented strategies to optimize billing processes and reduce accounts receivable aging.* Develop and implement strategies to optimize client support processes and improve customer satisfaction, resulting in increased client retention and business growth.

ANS and ANS Distribution builds and facilitates door to door marketing campaigns.• Provided day to day billing support to company Controller. • Successfully processed employee time cards for weekly payroll administration.• Proactively provided general office and administrative support.• Answered multi-line telephone system and routed calls appropriately.• Organized employee expense reports and submitted for timely reimbursement.• Assisted Controller with the implementation of updated billing program.• Accurately processed and applied client payments to corresponding accounts.• Ensured client payments were deposited into appropriate bank accounts daily.

KU (KinderCare Learning Centers) provides world class quality care and education to children of all abilities through accredited childhood education programs. • Successfully managed billing and accounts receivable duties for 2000+ families of the KU after school program. • Processed paperwork to state licensing and subsidy agencies.• Generated weekly reports for Area Managers and Senior Management teams.• Effectively trained site staff on bookkeeping processes and procedures.• Proactively provided general office and administrative support.• Accurately processed employee time cards and submitted for bi-weekly payroll.• Coordinated weekly payment and attendance report pick-ups from 50+ public school locations throughout IL.• Proficiently handled the highest volume of accounts throughout the entire KU bookkeeping team.