Shae Smith Email & Phone Number

Los Angeles, Ca, Us

-Implemented 100% Paperless Application Processing, Quality Control Review System and Filing System for our Project Base Voucher new admission intake-Oversees both Project Based Voucher new admission intake and Project Based to Housing Choice Voucher Conversion.-Works closely with developers, project managers, and supportive service agencies to ensure timely lease up (target groups:Homeless, Chronically homeless, Veterans, Elderly and/or disabled, and Transitioned Age Youth) of new project based buildings partnered with HACLA-Conducts 100% quality control of all staff files to ensure work is being done according to HUD and HACLA policies and procedures-Coordinate and lead monthly team meetings that provide staff with essential policy and procedure update reminders, information on current and upcoming projects, and setting unit goals to help meet overall department goal(s).-Create training materials-Train new staff members-Provide training to partnering agencies-Utilizes Positive Neutrality Conflict Resolution skills -Conducts evaluation on staff performance during the temp probationary period and on a yearly basis for permanent staff-Provide recommendations to upper management for advancing department efficiency-Represent the Authority in meetings with other agencies

-Re-vamped the workflow and managed a streamlined system for the newly created Section 8 Emergency Housing Department in order to maintain 500+/monthly referrals from the Los Angeles Homeless Services Authority (LAHSA) CES system-created training material to assist staff with meeting department goal of issuing and leasing 3,365 vouchers by September 30, 2023-supervised, managed and trained 11 hires staggered throughout 4 weeks which included 10 Eligibility Interviewer’s and 1 Assistant Manager-created a stress free work environment while still setting goals that motivate and engage employees to work as a team-conducted interviews for potential new hires -worked closely with department manager and IT to make sure staff had the necessary devices and applications needed to be efficient as one of the first fully paperless departments at HACLA-provided detailed weekly report/tracker to the manager regarding staff assignment status-created entity ID’s and added applicants to our internal data system “Elite”-used Oracle for approving/rejecting employee time cards

-Managing a 500+ caseload in the Continuum of Care component (Tenant based and Sponsor based) of the Special Programs department-Conduct Annual Reviews in compliance with HACLA’s policies and procedures -Process interim adjustments -Process certificate requests for clients who want to search for a new residence -Effectively communicate with copious clients, owners, and agencies (that provide case management to my clients) on a daily basis to make sure my cases are thoroughly maintained -Process rent increases according to HUD and HACLA policies (i.e. following policy for units under Rent Stabilization, and units under the Tenant Based Rental Assistance etc.)-Process vacates based on documents received such as but not limited to sheriff lockouts, evictions, abandonment of unit, abatements etc.-Process Reasonable Accommodation requests for extensions to certificates, live-in aide, medical equipment, unit transfers etc.-Schedule Annual re-inspections and Complaint inspections as needed-Counsel clients who are non-compliant so that they refrain from losing their subsidy-Conduct certificate issuances where I explain the housing search process per HACLA policy to clients

Greater Los Angeles Area

-successfully interviewed and leased up 223+ clients-Receive, review, and process applications for admission for the Housing Authority of the City of Los Angeles's special programs such as MRS-SRO, and Housing People With AIDS (HOPWA) program .-Interviewing referrals to obtain required data to determine eligibility for the program-Verify all information provided by the applicants such as income, family composition, and current housing status.-Interpret and apply Housing Authority policies and procedures when reviewing and processing information-Prepare leasing documents, follow-up correspondence to sponsors, and weekly reports for management regarding my caseload-Receiving executed contracts in a timely manner to be processed for payment before check runs in order to achieve 100% lease up before any deadlines given by management.-Schedule initial inspections of vacant units and making sure referrals are moved in within 60 days -Constant communication with leasing agents, property managers, and case managers/housing specialists to make sure the eligibility process is executed effectively and efficiently to meet the end goal of getting referrals successfully housed-Daily use of Microsoft Outlook, Elite, Excel, Word, EIV, Formstack, and RealQuest Pro-Strong use of time management, attention to detail, organizational skills, meeting deadlines, and effective communication with both the public and fellow staff-Strong customer service and interpersonal skills-Provide on the job training for new Eligibility interviewers

Los Angeles, California

-Coordinate with the IT department to ensure that all technology is working properly so staff can complete their work effectively and efficiently-Use Oracle for procurement of department supplies as well as communicating with contractors to order stationery in a timely manner-Maintain Dept. budget of $25,000 for the fiscal year-Answer and return all phone calls on behalf of the manager-Provide great customer service to all clients -Provide clerical services to all staff-Provide telephone coverage for Assistant Director and/or Lobby coverage when needed-Help aid unit clerks with the timely completion of their daily tasks-Daily distribution of all dropped off, incoming, and certified mail -Schedule interviews for prospective employees-Use Microsoft Outlook to schedule all department meetings and coordinate department events-Maintain Onbase filing system -Provided on the job training for new clerks

 - Managed all of the organizations social media platforms which include: Facebook, Twitter, Instagram, and Vine.  -Increased the organizations post reach and engagement on their social media sites by over 100%  -represented the organization at different community events to bring awareness to the business and gain new clients.  -Wrote practice articles for the organizations print/digital newspaper.  Selected to attend the National Newspaper Publishers Association Foundation Convention in Washington D.C. and Detroit to do social media coverage of Black Press Week

 Used Microsoft Word, Powerpoint, Excel,Google Docs and Canva to create letters, flyers, and online social media banners for the agent. Executed administrative duties and provided customer services by performing weekly database updates of new network connections, prospective clients, and current clients. Plus, accompanying Realtor on most appointments and helping to create a great experience for the client. Assisted with all traditional and social media marketing including platfroms such as Twitter, Facebook Businees Page, Pinterest, and Instagram to help build a digital presence for the agent. Organized prep work for Open houses and Prospecting by preparing prospective client information packets and marketing tactics ahead of time for the agent to have readily available once needed. Collaborated with Realtor in brainstorming marketing and networking ideas to capture new clients. For example: Introducing the idea of integrating Compassionate Capitalism into her monthly routines.

-promoted the upcoming artists PawnShop Kings on a $0 advertising budget using various social media platforms such as Facebook, Twitter, Vine, Instagram, Wordpress, Tumblr, and Youtube. As well as WOM (Word of mouth) advertising.-created a well detailed marketing plan.-created a Onesheet flyer for our artist.-prepared overall marketing strategy-oversaw all social media updates -created a hash-tag campaign for Instagram-presented the experience in front of fellow UCR students.

Inglewood, California

 Provided clerical and customer support for owner in areas of file mainteneance/preparation and processing of sensitive information/ sending out mails/answering phones

Bachelor Of Business Administration, Marketing/Marketing Management, General

Activities and Societies: Gamma Beta Phi National Honor Society

Education record

Activities and Societies: University of Oxford Young Entrepreneurial Leadership Program. Gamma Beta Phi Honor Society (A society that.