Shawn Smith Jr Email & Phone Number

New York, NY, US

• As the Owner of PonderOn, I leverage my expertise in healthcare administration to craft innovative and individualized solutions for long-term challenges.My professional journey commenced as a Stroke Office Assistant.
• Customized Trajectories: We design personalized paths that align with each customer’s preferences, empowering them to navigate complex decisions with confidence.
• Strategic Partnerships: Strategic partnerships are the cornerstone of our approach, enabling us to offer a wide range of services to our clients.
• Data-Driven Insights: We harness the power of data to uncover untapped resources and information, ensuring our clients have access to the most optimal guidance.
• Empathetic Support: Understanding the human element behind every decision, we prioritize empathetic and informed interactions.By integrating my healthcare administration expertise with a passion for innovative.

Elmira, New York, US

• As a Stroke Office Assistant at Arnot Health, I collaborate with our program coordinator to manage various tasks that facilitate the smooth operation of our stroke program and provide exceptional patient care.My role.
• Patient Coordination: I assist with patient interactions, ensuring they receive timely and compassionate care.
• Data Management: Maintaining accurate and confidential patient records is a top priority, adhering to strict HIPAA compliance.
• Program Support: From coordinating communications to managing documentation, I support the daily operations of the stroke program.
• Independent Problem-Solving: In the absence of our program coordinator, I step in to handle various responsibilities, ensuring continuity and efficiency.
• Quality Improvement: I contribute to initiatives aimed at improving patient outcomes and enhancing the overall quality of our program.Working in the stroke program has deepened my commitment to patient-centered care.

Elmira, New York, US

• As a Patient Access Specialist, I ensured a positive patient experience by:
• Registering and scheduling patients efficiently, ensuring accurate information and smooth patient flow.
• Collecting, verifying, and updating patient data to maintain high-quality standards for effective patient care and operational efficiency.
• Handling patient information with utmost confidentiality and strict compliance with HIPAA regulations.
• Providing exceptional customer service through clear, empathetic, and timely communication to patients, healthcare staff, and third-party providers.
• Collaborating with departments to coordinate patient services and resolve scheduling or registration issues.

Alameda, California, US

• Assisted customers with product selection and provided personalized recommendations based on their unique home décor preferences, leading to increased customer satisfaction and sales.
• Developed a deep understanding of customer preferences by engaging in detailed conversations about their homes, which enhanced my ability to negotiate and sell products tailored to their tastes.
• Maintained an organized and visually appealing store environment, ensuring that merchandise was attractively displayed to drive sales and create a welcoming atmosphere.
• Participated in inventory management, including restocking shelves, conducting inventory counts, and managing product displays to optimize store performance.
• Collaborated with team members to achieve sales targets and deliver exceptional customer service, fostering a positive shopping experience for all customers.