• Draft, edit and supervise the production of communications to be distributed to a variety of audiences, including responsibility for providing strategic communications counsel, writing and editing, and working with key stakeholders, subject matter experts, and management at all levels on design and production.• Facilitate and manage communications materials and content for leadership forums, divisional and all-employee town halls, including presentations, briefing books, meeting invitations, reminders, recordings, post-meeting surveys and follow-up reporting.• Create high-quality communications assets for updating internal audiences using email memos, newsletter stories, digital signage, Microsoft Teams, SharePoint pages, Yammer community posts; also create and provide copy for creative designs and oversee production and implementation.

• Served as the editor-in-chief of internal content across multiple channels including email and newsletters, intranet, digital and printed signage, videos, social media and messaging, company-wide meetings, town halls, feedback and focus groups, internal webinars, focus groups, and more.• Brainstormed new and creative ideas to drive engagement and onboarding campaigns, employment branding and recruitment initiatives; partner with agencies as needed to develop assets.• Encouraged employee recognition and employee feedback through the management of several different rewards, recognition, and community input programs that celebrated the team, the organization, individuals, and fostered an environment where employees felt safe, connected, and supported.• Assisted in the management of benchmarking tools for internal communications, such as employee engagement surveys, eNPS and pulse surveys, intranet usage and engagement analytics, company meeting feedback, email readership statistics, leadership feedback, focus groups, and external social reviews.• Created campaigns that drove current employees to interact with social media and life pages, submitting reviews and other meaningful content that reflected the opportunities and enjoyment found at the organization.• Assisted in the creation and execution of conference exhibitions, booths, campaigns, and opportunities to introduce organization to new audiences and drive engagement.• Extensive use of Adobe Marketo, Oracle Eloqua, MailChimp.• Extensive use of Microsoft, including expertise in Word, PowerPoint, Excel, Teams, SharePoint.• Extensive use of Adobe Creative Suite, including expertise in Illustrator, Premiere.• Copy editing with AP Style, AMA Manual of Style.

• Managed communications, including website, email, phone, and shop walk-in interactions with clients, and coordinated with artists.• Administrative duties such as ensuring artists had current BBP certificates; overseeing the completion of clients’ tattoo consent and release forms, and proper confidential storage of forms; maintaining paperwork for visits and inspections from the Illinois Department of Public Health.• Managed inventory of shop supplies and was responsible for receiving orders and shipments.

• Managed B2B and B2C website content and oversaw the planning and execution of the organization’s editorial calendar.• Managed newsletter/email publishing using MailChimp, Constant Contact, Drupal; extensive experience in planning editorial calendars and campaigns, publishing content, analyzing audience behavior through data like open rates, click-through rates, A/B testing and incorporating reports and user feedback.• Wrote copy for press releases, software documentation, presentations, operations reports, grants, video scripts.• Extensive use of Google Analytics and application of SEO best practices.• Extensive use of Drupal and WordPress.• Planned events and logistics for annual membership conference and also small focus groups; completed a usability study and strategic planning in 2017.• Venue booking, promotions, registration, fundraising, creation of digital materials (including websites, social media promotions and graphics, feedback surveys) and print materials (including banners, booth displays, tables, programs and building signage).• Redesigned and rebranded the organization through updated logo, colors, typography, website, and style guide in 2016.• Extensive use of Microsoft Office, including expertise in Word, PowerPoint, Excel, Publisher.• Extensive use of Adobe Creative Suite, including expertise in Illustrator, Photoshop, InDesign.• Copy editing with AP Style.

• Wrote B2B and B2C articles and blog posts for advice.careerbuilder.com, Gannett newspapers, AOL, The Huffington Post, and Business Insider.• Wrote copy for email marketing campaigns, press releases, presentations, video scripts, print and digital ads.• Assisted in the planning and evaluation of email campaigns, including analyzing audience behavior through data like open rates, click-through rates, A/B testing and incorporating reports and user feedback.• Extensive use of Google Analytics and application of SEO best practices.• Extensive use of WordPress.• Served as an internal editor for “The Talent Equation” by CareerBuilder CEO Matt Ferguson, published by McGraw-Hill Education.• Copy editing with Chicago Manual of Style.• Social media writing and analytics experience with Facebook, Twitter, YouTube, Instagram.• Extensive use of Microsoft Office, including expertise in Word, PowerPoint, Excel, Publisher.• Extensive use of Adobe Creative Suite, including expertise in Illustrator, Photoshop, InDesign.

• Wrote and edited copy for website, newsletters, press releases, social media.• Created advertisements, signage, displays, digital/print design work.• Social media writing and analytics experience with Facebook, Twitter, YouTube, Instagram.• Extensive use of Microsoft Office, including expertise in Word, PowerPoint, Excel, Publisher.• Extensive use of Adobe Creative Suite, including expertise in Illustrator, Photoshop, InDesign, Dreamweaver.• Copy editing with AP Style.

• Tutored and provided writing critiques to university students.• Helped develop the review and editing process.

• Assigned projects and articles to writing staff.• Organized layout, edited content, and published the newsletter.

• Created displays to publicize periodicals and current library events.• Researched and organized materials for department professors.