Ivan Richard Email & Phone Number

With over a decade of diverse and dynamic experience in the customer service and administrative domains, I am a results-driven professional dedicated to delivering excellence at every customer touchpoint. My expertise spans a comprehensive set of skills, including Customer Service, Engagement, and Complaint Resolution, along with proficiency in Call Centre Operations and Microsoft Office suite.In my most recent role as a Customer Service Executive at Roo Foods Delivery (Deliveroo) in Dubai, I served as a dedicated frontline representative. I successfully navigated customer, restaurant partner, and rider inquiries, utilizing strong interpersonal communication skills. Committed to maintaining high service standards, I efficiently resolved issues ranging from wrong orders to payment discrepancies, ensuring exemplary customer service and contributing to the organization's success.Prior to this, as a Call Center cum Customer Support Agent at Kitopi Cloud Restaurants, I managed inbound and outbound calls with a positive and empathetic attitude. Collaborating seamlessly with sales, marketing, and management teams, I developed forward-thinking strategies to address customer needs and resolve concerns, demonstrating my commitment to customer satisfaction.My experience extends to the administrative realm, where as an Administrative Assistant at Emirates Flight Catering, I played a vital role in supporting day-to-day operations. From handling office tasks to providing real-time scheduling support and anticipating the needs of others, I contributed to the efficient workflow and smooth functioning of the organization.Having started my career as a Customer Service and Call Center Agent at Airtel Telecom in Kampala, Uganda, I honed my skills in managing large volumes of calls, following communication scripts, and building sustainable customer relationships. My proactive approach included attending educational seminars to continuously enhance my knowledge and performance.Throughout my career, I consistently met qualitative and quantitative targets, demonstrating my commitment to driving organizational success. With a strong foundation in customer service, client relations management, and team collaboration, I bring a wealth of experience to any role, backed by a track record of exceeding expectations and contributing to overall business success

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  Makerere University

  Social Work