● Defining and establishing a high availability services and support framework for a 24x7x365 Central Station monitoring facility supporting the interoperability of emergency communications between local 911 dispatch, Police, Fire and EMS.● Ongoing process engineering and reengineering through the implementation of the continual improvement model, fostering the development of best practices methodology and facilitating documentation across the organization.● Enterprise rollout of consumer & industrial Internet of Things ( IoT) integration, installation, deployment and monitoring services via access control, surveillance, environmental controls and security devices.● Internal and external cloud services adoption● ‘Boots on the ground’ facilitation of a cyber security damage assessment and remediation risk management (RRM) response.● Deployment of a hybrid on-premise and cloud assisted machine learning (AI) cyber security defense infrastructure including endpoint detection and response.

● Creation, definition and implementation of the technology roadmap● Relationship management, product selection and procurement of systems infrastructure; including business intelligence, mobility, collaboration technologies, customer relationship management, security, and enterprise resource planning.● Managing compliance and ongoing audit obligations for the UL 827, UL 681, UL 2050, and NFPA 72 standards for the monitoring, signal processing, investigation, servicing and operation of alarm systems in a Central Station environment.● Digital transformation of core systems infrastructure supporting life safety communications.

Technical lead of a hybrid (domestic and offshore) production support team that was split between Connecticut and Hyderabad, India, supporting claim payment applications requiring a High Availability (HA) level of serviceDomain expert, supporting the PMO (Project Management Office) in the creation and adoption of an enterprise wide multi-tiered development environment [Development, Test/QA, UAT, Stage/Pre-production, Production] facilitating a regimented Software Development Life Cycle (SDLC) utilizing IBM’s SOA (Service Oriented Architecture) methodology

Provided consulting, professional services and staffing for a variety of businesses, healthcare providers and government agencies in the DC metropolitan area

Supported the procurement team in the technical assessment and evaluation of an enterprise resource planning (ERP) toolTechnical lead for the requirements definition, selection, acquisition of an enterprise online analytical processing (OLAP) tool

Assisted the Metropolitan Police Department (MPD) in the strategic restructuring of operational processes through the deployment of varied technologies (case management software, vehicle mounted computers, etc.)Performed data collection, inventory and audit services of technical components and infrastructure within the FDA in preparation of Y2K