Ryan S. Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

- Managed one direct report, further hiring was in progress before being laid off- Collaborated with team and stakeholders across the business in order to translate business needs into software-based processes that increased efficiency and productivity for the company- Helped choose software stack from technical aspect- Architected, designed, and documented critical integrations, code, and business processes (Quoting, Contracting, Opt-out, onboarding)- Lead project manager of multiple teams (Legal, SalesOps, Marketing, and 3rd party contractor), for successful re-design/implementation of better quoting/contracting, and marketing/sales opt-out, processes & automation- Implemented and managed Agile project management for team of six- Lead project to document all Salesforce automation- Cut onboarding time down from three-plus hours to one hour- Implemented email-to-case and our UK do-not-call list screening software- Wrote critical code for CPQ quote calculator JavaScript plugin, and Apex triggers & batch as needed- Installed and managed various managed packages: Zoom Phones, Provenworks, RingLead etc.

Richmond, Virginia, Us

- Took initiative to write the engineer onboarding and software development lifecycle manual, that is now used for all current and new engineers, after recognizing that the engineer onboarding process was non-existent- Code reviewed critical Apex classes, identified areas for refactoring, and discovered an important bug, for a Salesforce instance with more than 20,000 users- Conducted Code reviews and mentored junior Salesforce Developers- Discussed the importance of documentation with the team which then became part of the development lifecycle- Wrote new Apex and refactored existing Apex

- Lead Developer, mentored junior developers and administrators, helped create/implement SDLC- Provided guidance & support for the Business Operations team and the other Salesforce Developers- Lead project manager, architect, business analyst, and developer for critical Denied Party Screening Service project- Architected and developed two custom applications to integrate critical sales data between VMware’s and CloudHealth’s Salesforce instances- Architected and developed custom quoting tool and related processes that changed quote accuracy, build time, and approvals, from hours to minutes- Lead developer for VMware CloudHealth integration, other integrations, and multiple large projects- Implemented best-practice scalable Apex Trigger framework and helped implement Agile Project Management- Helped design processes and wrote highly complex technical documentation used to architect critical monthly billing process- Lead developer for implementation of Managed Package and related Salesforce functionality to calculate complex commissions for Sales Executives- Understand the technical and process challenges of maintaining and scaling a highly automated Salesforce instance as a business grows- Worked with team to implement SOX Compliance standards and best practices- Developed and tested complex Apex triggers and Batches across different objects- Developed and tested Visualforce pages, controllers, components, buttons, and templates

Oxford, Ma, Us

- Implemented Sales Cloud for Beijing-based sales team in China- Designed and configured a custom Salesforce application for the Beijing-based sales team - Architected Sales Org. to be able to add users and customization from different international regions within the company without compromising security of US data and each regions’ data- Fully understand Salesforce Security Model: Organization Wide Default Rules, Profiles, Roles, Record types, Page layouts, Permission Sets, and Field Level Security- Developed all code for two separate orgs (Sales and Sales Cloud with ServiceMax)- Understand business process challenges of using Salesforce in multiple markets including China- Provided support and guidance for two Sales cloud data mergers, between IPG and two separate companies, and configured necessary customizations to allow for different business processes- Understand the integration and master data management challenges of using middleware to integrate Salesforce with a local on-premises ERP system across multiple global business units- Supported highly complex integration between ServiceMax & Dynamics NAV using Dell Boomi- Conducted story and regression testing of highly complex homegrown purchasing software- Created custom Aura Components- Guided Sales Cloud migration to Lightning Experience- Developed & tested complex Apex trigger used to send scheduling emails to service technicians & other triggers as needed

Denver, Co, Us

- Work with Apex, Visualforce and Salesforce platform Functionality to implement and enhance the Salesforce CRM application and integrated systems - Learned how to use Salesforce platform functionality to meet business needs - Have worked directly on eight real world projects and many other practice projects- Wrote test code for Complex Enterprise Commercial Real Estate Application- Gained process knowledge insight into various industry uses of Salesforce such as Marketing, Templating Forms, Real Estate, Non-Profit Data Aggregation and Sales Lead Tracking- Learned about software development lifecycle and attended project kickoffs and standups- Received lessons and instruction from Senior Salesforce/Software Developers- Learned how to program within Salesforce limits using best practices- Learned how to conduct research to resolve coding problems and bugs- Can write Test Code, Custom Controllers, Triggers and Visualforce pages- Have a very strong understanding of the Salesforce platform- Salesforce Trailhead – 30 Badges- Beginner & Intermediate Developer Trails- Beginner & Intermediate Administrative Trails- Code Academy – JavaScript, AngularJS, Html, and CSS- Can use various platform capabilities such as Process Builder, can conduct UI & Regression Testing and can build custom objects and draw wireframes

Boulder, Colorado, Us

- Worked with multiple departments to conduct work efficiently, resolve discrepancies, streamline processes as needed, and to complete work under strict deadlines- Managed high volume of contracts, subcontracts, grants and nondisclosure agreements- Reviewed contracts & contract modifications and noted changes for accuracy and auditing- Reviewed, amended & drafted subcontract modifications and nondisclosure agreements- Ensured fully executed awards matched pre-award proposals and modifications- Audited contracts’ financial history and reviewed budgets for accuracy- Helped determine contractual rights and duties to ensure compliance with Federal Acquisition Regulations and Colorado State law- Conducted Export Control Restricted Party Screenings to ensure compliance with Federal Export Regulations- Maintained accurate files and high levels of confidentiality- Conducted general administrative functions

Overland Park, Ks, Us

- Learned ConnectWise CRM/PSA and translated business needs to work within the available functionality of the CRM- Managed, analyzed, edited, drafted and negotiated various contracts- Supported and strategized with Service Level Agreement Coordinator for SLA renewals- Monitored expiration dates for timely SLA and contract renewals- Conducted due diligence in researching client service history for SLA renewals - Worked with Purchasing in determining client inventory for SLA renewals- Prepared budgetary & forecast information to monitor revenue streams - Created & monitored personnel loaded labor rates to increase financial visibility - Determined minimum operating cash threshold needs- Translated cash threshold needs into technicians’ daily hourly billable labor goals - Worked with ticketing & billing process to increase efficiency - Managed third party lead company, vehicle fleet, cellular plans, keys and insurance - Maintained confidential employee files and other confidential information- Collaborated with management to streamline business processes- Worked with Professional Services Automation software, Microsoft Office and QuickBooks

- Analyzed service/product master service agreement contracts pertaining to Collective Brands public to private split-acquisition - Analyzed relevant contract content for information aggregation- Learned how master service agreements are used to further various business goals- Imported relevant information into software database for analysis

- Drafted Complaints- Researched/drafted memoranda related to negligence proximate cause/medical malpractice precedence for wrongful death case

- Provided clients commercial and personal banking services- Handled and maintained highly confidential client information- Assisted in performing inter-bank audits to ensure internal and regulatory compliance- Monitored and audited daily cash flow- Balanced branch cash drawer and vault, twice daily- Learned to multitask and prioritize the importance of responsibilities under pressure- Learned how to deal with angry clients in a professional manner

Juris Doctor, Business And Contracts Law

Education record