• Oversee custodial operations for the main campus and 3 satellite campuses consisting of 115 buildings (6.6 million GSF) with a staff of over 300, including 2 head supervisors, 14 supervisors, and 65 crew leaders• Plan and coordinate the delivery of all facilities services for approximately 1,000 events per year• Member of Emergency Response Team and Incident Management Team

The New York State Division of Homeland Security and Emergency Services Incident Management Team (IMT) is a multi-agency/multi-jurisdictional team that can be deployed or activated when needed to manage an incident or event safely, effectively, and efficiently, regardless of the cause, size, or complexity.The New York State IMT is a qualified Type III All-Hazards Incident Management Team that is made available to State agencies and governmental authorities by request to the New York State Division of Homeland Security and Emergency Services and coordinated by the State OEM IMT Section.

• NYS Training: Fire Officer II, Firefighter II, Fire Instructor I, Incident Safety Officer, Fire Investigation for the Line Officer, Fire Police, Traffic Incident Management, Highway Safety, Apparatus Operator - Emergency Vehicle Operation, Conducting Live Fire Training Evolutions, Rescue Technician - Basic, Basic Wildland Fire Suppression, Rail Car Incident Response, Live Fire Class B Foam Operations, Firefighter Survival, Principles of Building Construction (Combustible & Noncombustible), Trench Rescue - Awareness Level, Strategy & Tactics for Initial Company Operations, SCBA Confidence, Legal Issues of the Volunteer Fire Service• Firefighter I National Certification• Fire Instructor I National Certification• NIMS Training: IS-100, IS-200, IS-300, IS-400, IS-700, IS-701, IS-800, IS-15• First Aid/CPR/AED Certification• Financial Secretary, Vestal Fire Company No. 2, Inc.• Financial Secretary, Vestal Fire Department, Inc.• Deputy Planning Section Chief, COVID-19 Incident Management Team

• NYS EMT-B & Nationally-Certified EMT• Medical Incident Command School

• Assisted in all areas of management of the 5,000-seat AHL arena & 1,500-seat performing arts theatre directly and through subordinate supervisors, including booking, sales & marketing, event management & guest services, operations & maintenance, finance & contract administration, and capital project management• Cultivated relationships with new promoters, leading to new and more varied events, several of which became recurring annual events• Launched revamped marketing program which included a new website, social media, and an “Insiders’ Club” email database• Restructured several business workflows, part of which was the implementation of software solutions, so as to free up limited staff time, enabling staff to undertake more strategic projects• Overhauled guest services program by developing a new policy & procedure manual and designing and implementing a new, more effective training program, resulting in a higher standard of customer service• Established comprehensive safety & security program, which included drafting the replacement for an inadequate emergency plan, instituting preparedness training, coordinating the installation of electronic access control, keying, & CCTV systems, and directing the implementation of a life safety equipment & facility inspection program• Assisted with the management of several capital projects

• Supervised all activities and events in the district’s auditoriums; Coordinated the procurement, installation, maintenance, and operation of audio-visual and other auditorium equipment; Trained and supervised production crews• Oversaw the opening of a 1,200-seat community auditorium• Initiated and project-managed safety upgrades of counterweight rigging system

• Managed all aspects of the 40-employee full-service production company• Cultivated a culture of pride resulting in high employee engagement and a high level of customer satisfaction• Revamped pricing schedule to reflect superior service and greater demand, thus increasing revenue• Redesigned hiring and training programs, resulting in increased employee satisfaction and retention