📍 Currently based in the UK, I relocated from Ukraine due to the war. From the heart of conflict to the forefront of innovation, my journey has been one of resilience and transformation. With over 15 years of experience in the financial market, I began my career in banking, gaining expertise across all client segments—from retail clients to corporations. My extensive knowledge in the field of fiat international payments, utilizing both banking and non-banking instruments, has been a cornerstone of my professional journey.Today, I am deeply immersed in the revolutionary fields of fintech and cryptocurrency. As a pioneering crypto company representative, I leverage my rich background to navigate and innovate within this dynamic industry. Additionally, I am founding and driving the growth of both IT and merchandise companies on a global scale. These ventures have significantly expanded my expertise and allowed me to apply my skills in diverse business environments.Over the years, I’ve had the privilege of building and leading talented teams, sometimes managing up to 400 employees. I take pride in fostering a culture where customer focus is at the heart of everything we do. Each project and team I’ve led has taught me invaluable lessons in business development, strategic planning, and negotiating at the highest levels. Seeing these efforts translate into tangible business growth and improved operational efficiency is incredibly fulfilling.One of my most rewarding experiences was implementing CRM systems that revolutionized how we interacted with clients. Optimizing business processes has always been a passion of mine, and seeing the positive impact on client satisfaction and team performance never gets old.As an author and public speaker, I have written three books on lending and housing and co-authored a book on personal effectiveness. I conduct webinars and training sessions, sharing my knowledge with audiences both in-person and online.My passion is to use my diverse experience to help businesses thrive and to create outstanding customer experiences, especially in the ever-evolving fintech and crypto sectors. I am dedicated to achieving outstanding results and cultivating a culture of innovation and excellence in every organization I collaborate with.
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Leadership And Operations Architect | Fintech And International FinanceSpain
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FounderKekc May 2023 - PresentАгломерация Лондона, Великобритания• Establishing and scaling the business through strategic planning and effective team management.• Optimizing operational workflows to enhance efficiency and customer satisfaction.• Driving business development efforts to penetrate new markets and expand the client base.Collaborating with key stakeholders to align business strategies with market demands. -
FounderSmart Link Sales Sep 2022 - PresentТоронто, Онтарио, Канада• Overseeing all aspects of business operations, from product sourcing to sales strategy development, tailored for the fintech and IT sectors.• Leading a dedicated team to achieve sales targets and business growth in both local and international markets.• Building and optimizing business processes to streamline operations and improve profitability.• Developing strong relationships with suppliers and clients to ensure sustained business success.• Implementing innovative sales… Show more • Overseeing all aspects of business operations, from product sourcing to sales strategy development, tailored for the fintech and IT sectors.• Leading a dedicated team to achieve sales targets and business growth in both local and international markets.• Building and optimizing business processes to streamline operations and improve profitability.• Developing strong relationships with suppliers and clients to ensure sustained business success.• Implementing innovative sales techniques and customer service practices to enhance client satisfaction. Show less -
FounderCordus Technologies Inc Sep 2019 - PresentСейнт-Джон, Нью-Брунсвик, Канада•Establishing and growing the company’s operations from the ground up, with a focus on delivering cutting-edge technology solutions.•Leading a team of IT professionals to develop innovative products and services for the fintech and banking industries.•Managing business processes and implementing effective CRM systems to enhance client interactions and operational efficiency.•Driving business development and client acquisition efforts to expand our market reach.•Ensuring… Show more •Establishing and growing the company’s operations from the ground up, with a focus on delivering cutting-edge technology solutions.•Leading a team of IT professionals to develop innovative products and services for the fintech and banking industries.•Managing business processes and implementing effective CRM systems to enhance client interactions and operational efficiency.•Driving business development and client acquisition efforts to expand our market reach.•Ensuring compliance with industry standards and best practices in IT and software development. Show less -
International Finance ConsultantFintech Startup 2019 - PresentСоединенное КоролевствоAs an International Finance Consultant, I help banks, fintech companies, IT firms, and crypto startups successfully enter and expand in international markets. • Developing comprehensive strategies for market entry and business growth tailored to financial institutions and tech companies.• Providing business planning consultations, including creating strategic business plans, setting goals, and developing actionable plans.• Conducting in-depth financial analysis and planning… Show more As an International Finance Consultant, I help banks, fintech companies, IT firms, and crypto startups successfully enter and expand in international markets. • Developing comprehensive strategies for market entry and business growth tailored to financial institutions and tech companies.• Providing business planning consultations, including creating strategic business plans, setting goals, and developing actionable plans.• Conducting in-depth financial analysis and planning, including budgeting and financial management to ensure sustainable growth.• Assisting with the incorporation and organization of companies worldwide, ensuring compliance with international regulations.• Contracting out specialized legal and accounting support to facilitate smooth operations in global markets. Show less
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Director Of B2C Segment Development Department In The Eastern Macro-Region (Kharkov, Poltava, Sumy)Укртелеком Sep 2015 - Feb 2019ХарьковThe total staff number is over 400 people.Duties and Achievements:• I have boosted the sales volume in the Region through direct and indirect channels by 13-44% (according to various indicators).• I have reduced the subscriber base outflow by 11%.• I have improved the level of service in Customer Service Centers: from 3.8 to 4.6, an average quality rating by subscribers.• On an ongoing basis, I am involved in the selection, rotation, training and motivation of… Show more The total staff number is over 400 people.Duties and Achievements:• I have boosted the sales volume in the Region through direct and indirect channels by 13-44% (according to various indicators).• I have reduced the subscriber base outflow by 11%.• I have improved the level of service in Customer Service Centers: from 3.8 to 4.6, an average quality rating by subscribers.• On an ongoing basis, I am involved in the selection, rotation, training and motivation of staff.• On an ongoing basis, I participate in the formation of the Knowledge Base (policies, instructions, and regulations) for employees. Show less -
Regional Leader Of Sme BusinessAlfa-Bank Feb 2014 - Aug 2015Kharkiv Region, UkraineThe total staff number of branches is over 100 people.Duties and Achievements:• Launch of Small and Medium-sized Business Project in the Kharkov Region: the Project was successfully implemented from the ground up in 12 branches.• Achievement of Sales Targets: 100% and more – monthly.• Development of Customer Service: I have formed Customer Loyalty and have been developing additional sales (each Client used 2.7 of products on average). -
Head Of Retail Sales DepartmentJsc Vtb Bank (Ukraine) Mar 2007 - Feb 2014Kharkiv Region, UkraineI was hired as Chief Credit Analyst; a year later, I was promoted to Head of Retail Sales Department.In addition, I had served as Deputy Director of Retail Business for two years.Objectives and Achievements:• Loan Portfolio Monitoring: for the period of my performance, legal entities-borrowers did not have a single backlog;• Sales Department development: I have formed and trained the Team from the ground up;• Customer Service Quality Assurance: Mystery Shopper rating… Show more I was hired as Chief Credit Analyst; a year later, I was promoted to Head of Retail Sales Department.In addition, I had served as Deputy Director of Retail Business for two years.Objectives and Achievements:• Loan Portfolio Monitoring: for the period of my performance, legal entities-borrowers did not have a single backlog;• Sales Department development: I have formed and trained the Team from the ground up;• Customer Service Quality Assurance: Mystery Shopper rating level - 90% and above;• Implementation of the Sales Plan by the branch: under my leadership, the implementation of the Sales Plan in the network of reporting branches was 94% and higher;• Growth in the Client Portfolio: under my leadership, the base of individual Clients has increased 4.34 times over 5 years. Show less -
Credit ExpertUkrsibbank Bnp Paribas Group Aug 2006 - Mar 2007Kharkiv Region, Ukraine -
Senior Expert Of The Client Business Development DepartmentAlfa-Bank Sep 2005 - Aug 2006Kharkiv Region, Ukraine
Svitlana Shevchenko Skills
Svitlana Shevchenko Education Details
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Kharkov Institute Of Business And Management5.0
Frequently Asked Questions about Svitlana Shevchenko
What is Svitlana Shevchenko's role at the current company?
Svitlana Shevchenko's current role is Leadership and Operations Architect | Fintech and International Finance.
What schools did Svitlana Shevchenko attend?
Svitlana Shevchenko attended Kharkov Institute Of Business And Management.
What skills is Svitlana Shevchenko known for?
Svitlana Shevchenko has skills like Оптимизация Бизнес Процессов, Ведение Переговоров, Управление Персоналом, Отличные Организаторские Способности, Кризис Менеджмент, Аналитические Способности, Ориентация На Результат, Улучшение Клиентского Опыта.
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Svitlana Shevchenko
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