Svitlana Shevchenko Email & Phone Number

Spain

Агломерация Лондона, Великобритания

• Establishing and scaling the business through strategic planning and effective team management.
• Optimizing operational workflows to enhance efficiency and customer satisfaction.
• Driving business development efforts to penetrate new markets and expand the client base.Collaborating with key stakeholders to align business strategies with market demands.

Торонто, Онтарио, Канада

• Overseeing all aspects of business operations, from product sourcing to sales strategy development, tailored for the fintech and IT sectors.
• Leading a dedicated team to achieve sales targets and business growth in both local and international markets.
• Building and optimizing business processes to streamline operations and improve profitability.
• Developing strong relationships with suppliers and clients to ensure sustained business success.
• Implementing innovative sales… Show more
• Implementing innovative sales techniques and customer service practices to enhance client satisfaction. Show less

Сейнт-Джон, Нью-Брунсвик, Канада

• Establishing and growing the company’s operations from the ground up, with a focus on delivering cutting-edge technology solutions.
• Leading a team of IT professionals to develop innovative products and services for the fintech and banking industries.
• Managing business processes and implementing effective CRM systems to enhance client interactions and operational efficiency.
• Driving business development and client acquisition efforts to expand our market reach.
• Ensuring… Show more
• Ensuring compliance with industry standards and best practices in IT and software development. Show less

Соединенное Королевство

• As an International Finance Consultant, I help banks, fintech companies, IT firms, and crypto startups successfully enter and expand in international markets.
• Developing comprehensive strategies for market entry and business growth tailored to financial institutions and tech companies.
• Providing business planning consultations, including creating strategic business plans, setting goals, and developing actionable plans.
• Conducting in-depth financial analysis and planning… Show more As an International Finance Consultant, I help banks, fintech companies, IT firms, and crypto startups successfully enter and expand in international.
• Conducting in-depth financial analysis and planning, including budgeting and financial management to ensure sustainable growth.
• Assisting with the incorporation and organization of companies worldwide, ensuring compliance with international regulations.

Харьков

• The total staff number is over 400 people.Duties and Achievements:
• I have boosted the sales volume in the Region through direct and indirect channels by 13-44% (according to various indicators).
• I have reduced the subscriber base outflow by 11%.
• I have improved the level of service in Customer Service Centers: from 3.8 to 4.6, an average quality rating by subscribers.
• On an ongoing basis, I am involved in the selection, rotation, training and motivation of… Show more The total staff number is over 400 people.Duties and Achievements:
• On an ongoing basis, I am involved in the selection, rotation, training and motivation of staff.

Kharkiv Region, Ukraine

• The total staff number of branches is over 100 people.Duties and Achievements:
• Launch of Small and Medium-sized Business Project in the Kharkov Region: the Project was successfully implemented from the ground up in 12 branches.
• Achievement of Sales Targets: 100% and more – monthly.
• Development of Customer Service: I have formed Customer Loyalty and have been developing additional sales (each Client used 2.7 of products on average).

Kharkiv Region, Ukraine

• I was hired as Chief Credit Analyst; a year later, I was promoted to Head of Retail Sales Department.In addition, I had served as Deputy Director of Retail Business for two years.Objectives and Achievements:
• Loan Portfolio Monitoring: for the period of my performance, legal entities-borrowers did not have a single backlog;
• Sales Department development: I have formed and trained the Team from the ground up;
• Customer Service Quality Assurance: Mystery Shopper rating… Show more I was hired as Chief Credit Analyst; a year later, I was promoted to Head of Retail Sales Department.In addition, I had served as Deputy Director of.
• Customer Service Quality Assurance: Mystery Shopper rating level - 90% and above;
• Implementation of the Sales Plan by the branch: under my leadership, the implementation of the Sales Plan in the network of reporting branches was 94% and higher;

Kharkiv Region, Ukraine

Kharkiv Region, Ukraine