I am a passionate Customer Success Manager with a proven track record of fostering long-lasting client relationships and delivering exceptional service in the SaaS and tech industries. My expertise lies in customer retention and upsell strategies, having successfully managed and grown a portfolio of high-value accounts across diverse industries, including finance and Customer Loyalty Programs.As a B.Tech graduate in Computer Engineering from MIT Academy of Engineering, Pune, and a PGDM in Marketing Management and Human Resource Management from Indira Institute of Management, Pune, I am a versatile professional with a wide range of skills and experience.With a working knowledge of Python, SQL, DevOps, Artificial Intelligence, and Cybersecurity, I am a highly skilled computer engineer with a keen interest in emerging technologies. In addition, my proficiency in MS Office and SAP, as well as my advanced Excel skills, enable me to handle complex data and analytics tasks with ease.My passion for marketing and sales, combined with my expertise in digital marketing, makes me a valuable asset to any team looking to increase their online presence and drive revenue growth. Additionally, my strong written and verbal communication skills, interpersonal skills, problem-solving skills, and analytical skills enable me to excel in any project or task I undertake.As a driven and dedicated professional, I am always eager to learn and grow, and I am excited about exploring new opportunities to contribute to the tech and business world.