For over a year, I have been a Customer Care Advocate at Richard Heath & Associates, Inc. (RHA), a leading provider of energy efficiency and demand response solutions. I have a cosmetology degree and a passion for helping people in need.My main responsibility is to work on PG&E’s Portable Battery Program, which aims to provide backup power to medical baseline customers who live in high fire threat districts and face frequent power outages. I also have experience in PG&E’s Residential Storage Program and San Diego Gas and Electric’s Generator Grant Program, where I helped customers qualify for and install backup battery systems for their homes. I have gained expertise in backup battery technologies, such as Tesla Powerwalls and Enphase systems, and I have developed strong communication, problem-solving, and customer service skills. I enjoy spreading awareness and providing informative materials about the benefits of backup power and the Covid vaccine. My goal is to give my best at any position or career and to make a positive impact on the communities I serve.