Steve Stoffel Email and Phone Number
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Customer Service/Call Center leader with proven experience in elevating the member experience in the employee benefits field. This includes the administration of health, disability, retirement, flexible spending accounts and survivor benefits. This bundled package of benefits is administered for a self-funded church plan, so operating within budget is important. My experience also includes the understanding and proper administration of HIPAA, FMLA, ADA, Medicare/Medicaid payer orders and I am very familiar with health care reform and health and wellness medical accounts.StrengthsFinder 2.0 top 51. Adaptability2. Relator3. Analytical4. Achiever5. Belief
Park Nicollet Health Services
View- Website:
- parknicollet.com
- Employees:
- 4880
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Methodist Hospital Financial CounselorPark Nicollet Health Services Jan 2015 - PresentSt. Louis Park, MnMNsure Navigator, assisting patients in securing health coverage through programs offered by MNsure and determining eligibility for Financial Assistance offered through the Park Nicollet Foundation. Insure claim payments by investigating and updating accurate patient health insurance information in the Epic computer system. Proactively communicate upcoming out-of-pocket amounts with patients scheduled for surgery. Identify and communicate benefits and limitations of the federal and state health programs of Medicare and Medicaid. Review itemized bills with patients and accurately apply payments or negotiate payment plans.
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Order Auditor And PickerSanmar Mar 2014 - Dec 2015ShakopeeSanMar is a distribution leader in the apparel industry. My initial duties involved order picking and restocking warehouse inventory with a goal of 100% accuracy. Soon promoted to an order audit position and I have also been involved in the inventory control, invoicing and new employee training processes. Daily work involves meeting company production standards and stringent shipping deadlines to help ensure 100% customer satisfaction. -
Call Center SupervisorPortico Benefit Services Dec 2010 - Nov 2012MinneapolisSupervise 8 to 21 customer service representatives (CSRs) in answering incoming phone calls from members and employers. Use metrics to track and communicate individual and team statistics to each CSR. Create and conduct annual performance planning, mid-year and year-end reviews. Determine and conduct annual merit increase conversations with direct reports. Work with HR in developing corrective action plans when needed. Review and grade recorded phone calls with each CSR on a monthly basis. Assist in developing and successfully launching an asset retention program to preserve retirement plan balances. Work with Transactional Accounting Department in negotiating and collecting overpaid amounts from members and employers. -
Customer Service SupervisorPortico Benefit Services Jan 2001 - Nov 2010MinneapolisSupervise staff in administering medical, disability, FSA, retirement and survivor benefit plans. Monitor metrics to track turn-around times for new enrollments, coverage change and cancelation processing. Resolve member billing issues and member appeals on an independent basis. Facilitate project management of annual mailing campaigns. Work cross-functionally with IT, communications , legal and finance departments to clarify plan provisions, improve processes and to recommend plan amendments.
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Senior Health Claims RepresentativePortico Benefit Services Jan 1996 - Dec 2000MinneapolisDetermine correct payer orders for Medicare, Medicaid and coverage by other group plans. Open lines of communications with Medicare and Medicaid administrators for a better understanding of their benefits and to keep up with changes.
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Health Claims SupervisorPortico Benefit Services Jan 1993 - Dec 1995MinneapolisSupervise and coach team of medical/dental claims processors. Monitor quality and number of claims processed per day per processor. Administer corrective action plans. Communicate appeal answers to members on a timely basis.
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Health Claims SpecialistPortico Benefit Services Jan 1992 - Dec 1992MinneapolisReprocess incorrectly processed claims. Monitor and track overpayment requests. Report repetitive errors to management.
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Health Claims ApproverPortico Benefit Services Jul 1990 - Dec 1991MinneapolisProcess medical and dental claims on a FIFO basis while meeting quality and daily quantity standards. Independently resolve member issues and escalate in-depth member issues to management. Answer member phone calls and respond to inquiries in writing.
Steve Stoffel Skills
Steve Stoffel Education Details
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Business Administration
Frequently Asked Questions about Steve Stoffel
What company does Steve Stoffel work for?
Steve Stoffel works for Park Nicollet Health Services
What is Steve Stoffel's role at the current company?
Steve Stoffel's current role is Financial Counselor at Park Nicollet Methodist Hospital.
What is Steve Stoffel's email address?
Steve Stoffel's email address is st****@****let.com
What is Steve Stoffel's direct phone number?
Steve Stoffel's direct phone number is +195299*****
What schools did Steve Stoffel attend?
Steve Stoffel attended Southwest Minnesota State University.
What are some of Steve Stoffel's interests?
Steve Stoffel has interest in Nascar, Running, Motorcycle Riding, Health And Wellness.
What skills is Steve Stoffel known for?
Steve Stoffel has skills like Management, Medicare, Leadership, Human Resources, Benefits Administration, Training, Employee Benefits, Employee Training, Workers Compensation, Finance, Customer Service, Budgets.
Who are Steve Stoffel's colleagues?
Steve Stoffel's colleagues are Jeff Nye, Paul Olson, Samantha Haile, Daniel Hayward, Judith Rosenthal, Jon Bourgerie, Cheri Thompson.
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Steve Stoffel
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