Sergey Strizhkov Email & Phone Number

20+ year practical experience of process optimization, IT system implementation and quality management system certification projects.Process manager hat:- implemented business process management system in LLC UDAS Skolkovo- implemented centralized business processes in STS Russia / Czech and 4 subsidiaries- performed purchasing and administrative processes optimization projects in STS Russia / Czech- developed and implemented business process description standards, was methodology consultant for mortgage loans sales process optimization project in DeltaCredit Bank- optimized IT regulations management in ROSBANK: IT regulations processing, review and confirmation process- developed core processes for ERP system implementation in Linde Gas Eastern Europe Region- supervised development of methodology for processes mapping (with Northern Europe Region team) and managed Linde Gas Rus processes description and optimization projectProject manager hat:- implemented Enterprise Content Management system (main functionality)- managed Business Continuity Plan (BCP) development and implementation project from scratch in DeltaCredit Bank - managed IT resources access order and requests workflow automation project in ROSBANK- implemented depot sales systems in 3 AGA Russia distant affiliatesQuality manager hat:- provided certification of LLC UDAS Skolkovo QMS according to ISO 9001:2015 starting from zero- provided certification of STS Quality Management System according to ISO 9001 (twice)- conducted customer satisfaction surveys (external post-project and internal back-office functions)Methodology Skills:PMBOK, ITIL, CobiT, TQM, BCP, process mapping (ARIS, SADT, IDEF),ISO 9001, ISO 20000, ISO 27000, BS 25999Computer Skills:MS Office, MS Project, MS Visio, ARIS, Lotus Notes, a line of ERP & ECM systems

Listed skills include Business Process, Itil, Project Management, Business Continuity Planning, and 10 others.