Scott Studer Email & Phone Number

Austin , Texas, Us

Lead $350+ million revenue, customer operations, post-sales services & support, product analytics operations & customer success, plus enterprise revenue operations globally. Accountable for 1,000+ team members in 24 countries, 8 directs, and 8-figure budget.Grew services revenue 19% in 2022 ($50+ million). Included technical consulting, software & hardware maintenance, training & certifications, and software subscription renewals.Directed pricing team that delivered 55% ($100+ million) of NI’s 2022 revenue growth (13% YOY).Shifted $125+ million of software license renewals to subscription business model.Collaborated with manufacturing and supply chain colleagues to set priorities, solve significant problems, and meet customers’ needs in environment of ongoing supply chain challenges. Guided technology and process improvements that reduced average time to resolve customer requests 25%. Designed and implemented new organization structure. Maintained opex at 2021 levels; realized 19% productivity (revenue/opex) gain.Achieved all-time record high employee engagement (97% survey participation) continuing 3-years of top engagement company-wide.

Austin , Texas, Us

Lead enterprise-wide CPQ, ordering and contact center shared services, pricing strategy / execution, contracting & deals, and post-sales services business. Own $300+ million post-sale P&L, including software & hardware ARR retention. Manage 600+ people in 22 countries and 8-figure budget.Products, Revenue & Margin Impact:Built and scaled data-driven, value-based, global pricing team and industry-leading price optimization capabilities. Delivered high 8-figure accretive gross margin in 2021.Revolutionized global contracts and deal desk capabilities across channels. Led team to negotiate 8-figure incremental revenue in Year 1.Increased annual post-sale service renewal revenue $50+ million, a 12%, 4-year CAGR, double-digit gains in customer retention and renewals delivered at company-leading margin.Added account operations manager role for top-tier customers. Reduced commit-stage push outs 15% and accelerated cash cycle 11%.Sponsored and co-led 8-figure Salesforce / KBMax SaaS CPQ implementation. On track to deliver forecasted $90+ million, 5-year ROI in revenue, profit, and productivity. Improved customer experience and increased transactional CSAT 2.4 pts. on 10-pt. scale and ease of use 1.8 pts.Team Building & Leadership:Developed and led strategy transforming decentralized customer operations into optimized global shared services while consistently meeting and exceeding SLA targets. Reduced OPEX 37% and improved productivity 28%.Coached direct reports delivering cross-functional automation, technology, process optimization, and leadership development; including CLM, EDI and Contact Center.Achieved 91% employee engagement score in 2021. Outperformed industry benchmark for retention by 2X over past 3 years.Met 2030 diversity targets in 2021; Executive sponsor, NI Pride ERG. Transitioned 100% of team from office-based physical environments globally to WFH in 2 weeks in March 2020; protected productivity and ensured customer experience.

Austin , Texas, Us

Led global business & systems analysis team. Worked closely with sales, marketing, services, support, operations, eCommerce, BI, and IT leaders. Managed 140+ people in 12 countries and 8-figure budget.Campaign-to-Cash Optimization:Initiated global standardization and optimization of campaign-to-cash systems and processes. Co-led consolidation of 3 full-stack CRM/ERP systems to a single-instance Oracle E-Business Suite globally.Completed phases 1 and 2 of 3-phase, 8-figure program prior to promotion. Delivered both phases on time and within budgets.Led delivery of IT test automation capabilities. Improved time-to-release for critical internal software improvements 23% in Year 1.Salesforce.com Implementation: Led Salesforce.com Sales & Service Cloud selection, implementation, and process engineering for customer-facing sales roles including complex data integration.Enabled opportunity and sales performance management, including data, analytics, customer segmentation, planning, dashboards, pipeline capture, and reporting.Drove 12% increase in sales productivity, reduced time to close 5%, and increased average 5-figure opportunity 7%+. Digital Transformation & E-Commerce:Co-led comprehensive, site-wide digital transformation of ni.com including Site IA, search, navigation, and commerce.Increased qualified traffic 11% and conversions 9%.Delivered 8-figure project on time and within budget. Achieved targeted ROI. Team Building & Leadership:Implemented business partner/center-of-excellence service and application support model. Partnered with external firm to overhaul IT portfolio management capability, processes, and governance. Improved agility, reduced technology risk, and increased strategic alignment.Upgraded organization; added SaaS, Prosci Change Management, Agile/Scrum, and IIBA expertise.

Austin , Texas, Us

Austin , Texas, Us

Austin , Texas, Us

Austin , Texas, Us

Austin , Texas, Us

Austin , Texas, Us

San Diego, Ca, Us

Cis, Business, Computer Science, Leadership

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