Shawn Sunman Email & Phone Number

Orlando, Florida

Implement and test new software programs and system processes; ensure timely launch of sales initiatives and minimize errors. Identify implementation requirements, oversee User Acceptance Testing, create and conduct field training, and develop tutorials. Liaise with key business partners in application performance evaluation and verify business requirements and targets are met. Develop and apply leading edge marketing and sales strategies; provide real time support tools for issue resolution;… Show more Implement and test new software programs and system processes; ensure timely launch of sales initiatives and minimize errors. Identify implementation requirements, oversee User Acceptance Testing, create and conduct field training, and develop tutorials. Liaise with key business partners in application performance evaluation and verify business requirements and targets are met. Develop and apply leading edge marketing and sales strategies; provide real time support tools for issue resolution; create positive guest and owner experiences. Create and deliver new products; generate incremental free cash flow and operational efficiencies. Develop and communicate training practices and support post-launch troubleshooting. Execute multiple projects simultaneously ranging from $3M to $10M, ensuring adherence to timeline and budget. Conduct extensive research to identify and liaise with third party vendors; sourced key partnerships including Barclay, PayPal, and Alliance Data System (VCC) Show less

Orlando, Florida

• Provide support and research to solve problems and discrepancies with focus on Central Reservation System (CRS).• Plan and provide training to three new employees for this position before moving to another department.• Ensure accuracy of assigned reports and data files in addition to reviewing results and providing communication to management in support of the month-end close and reporting process.• Open lines of communication; find commonalities to establish a rapport in order to… Show more • Provide support and research to solve problems and discrepancies with focus on Central Reservation System (CRS).• Plan and provide training to three new employees for this position before moving to another department.• Ensure accuracy of assigned reports and data files in addition to reviewing results and providing communication to management in support of the month-end close and reporting process.• Open lines of communication; find commonalities to establish a rapport in order to collaborate with all levels of internal customers within the company. • Provide timely feedback on processes helping strengthen business acumen for department.• Coordinate events for training and development of new procedures, address issues and complaints ensuring compliance with Standard Operating Procedures (SOP). Show less

Williamsburg, Virginia

Associate Of Arts (A.A.)

Associate Of Arts (Aa)

Education record

Graduate 2005

Education record

Education record