Svetlana Surilov Email & Phone Number

Framingham, MA, US

• Manage the operation of multi-location practice, supervising 12 direct reports, to ensure efficient processes, staff productivity, and high levels of patient satisfaction
• Became the subject matter expert and primary resource of EMR InSync for all staff at the organization
• Analize performance of all providers at the practice and develop strategists for improvement and financial health
• Manage recruitment, training, and performance evaluation of staff to maintain a high-performing team
• Created a process for collecting outstanding patient balances to boost profitability and efficiency
• Ensure compliance with healthcare regulations, professional standards, and ethical practices

United States

• Managed a fast-paced primary care physician office with 10 direct reports
• Managed Human Resources by interviewing, hiring, orienting and evaluating optimal staffing at all times
• Monitored schedule to maximize productivity and report out weekly forecast of visits and RVUs for each provider
• Developed and implemented new office procedures to improve office flow and overall operations
• Managed the daily operations including staff scheduling, cash reconciliation, and processing of referrals and PA’s
• Ensured the practice stayed within the budget parameters by reviewing the operational budget and expenditure

Sudbury, MA

• Successfully implemented a new practice management system, trained all administrative staff
• Created SOPs for training of new staff to increase accuracy and productivity
• Analyzed patient retention and developed a communication and engagement strategy for more profitable operation
• Managed all administrative tasks including scheduling, patient billing, payment collection, medication and treatment prior authorizations, insurance eligibility, and COVID-19 PPE procedures
• Lead construction in Sudbury office, sourced and negotiated contracts with general contractor, IT and cleaning vendors

Boston, MA

• Regional Office Manager, The Renfrew Center, Boston, MA
• Managed 4 sites in the Northeast region including hiring, training and coaching of local office managers and administrative staff
• Acted as primary office manager for the Boston site, managed schedule for site director, psychiatrists and AVP
• Completed the successful implementation of the new EMR system, became subject matter expert for the region Organized and participated in regional meetings and trainings Office Manager
• Effectively multitasked office functions including accurate billing, payment collection, vendor invoicing, new patient admissions and maintenance of patient records in compliance with HIPAA
• Managed diverse interactions with patients, clinical staff, administration and suppliers

Brighton, MA

• Analyzed sales and service performance, reported on metrics, implemented employee-driven client retention program
• Created strategy to upsell services and products, attained 100% client retention and 9% YOY increase in clients
• Performed bi-weekly payroll, inventory accounting and maintained vendor communication

Lexington, MA

• Managed a $35M business for wholesale division by effectively forecasted sales by brand, category, channel of distribution, and stock number in accordance with divisional strategy and financial goals
• Drove topline sales and gross margin goals by analyzing current trends and historical performance
• Collaborated with retail division to ensure proper stock levels to support marketing effort

Westborough, MA

• Managed a $27M business through planning and analysis of sales, margin and inventory, resulting in 20% increase in profit
• Reversed declining sales of watches, boosting revenue by 6% in a single year through effective marketing and pricing strategies, as well as effective negotiations with vendor for cost reduction
• Decreased seasonal carry-over by 15% and improved out-of-stocks by 7%

Bachelor Of Science, Marketing

Associate Degree, Accounting

Specialty: Accounting and Analysis of Economic Activities