Stephanie Sutton Email & Phone Number

Cornwall, England, United Kingdom

Some of my roles include:Establishing and maintaining strong relationships between the Digital Solutions team and all other departments, including stakeholders to achieve the desired goals within King's.Help designing, creating and maintaining web pages within the King's website, this involves user support and training within CMS Contensis and SiteImprove.Providing UX/UI advice and support.- Content Management -- Ensure the strategic and visual consistency on digital development is kept within King's branding- Arrange, lead and manage meetings with departments and stakeholders for project reviews.- Creating, maintaining, and communicating to produce creative development timelines and resourcing needs. - Using Figma, Miro, Visio and other platforms to collaborate, plan, design and showcase ideas and projects- Ensuring that all internal and external requirements for digital related assets follow protocol within the Kings brand and legal requirements.- Review all materials before go-live to ensure they meet the desired requirements, including advising on design best practice, making sure that it is all being designed user centered to ensure King's are creating the best user experience they can, ensuring content produced are free of typos, inconsistencies, broken links and other errors, and making sure that the content produced is following the legal guidelines.

Cornwall

-Taking an initiative approach to problem solving-Troubleshooting IT problems-Working on building relationships with other teams -Training in IT / Telephony System / Customer Service / Estates and Facilities-Training new members in both IT and the various systems used within Kings -Fast SLA time with both tickets and calls-Supporting Microsoft Office 365 customers-Supporting customers via remote session on a daily basis-Creating training documents/guides for staff to followSME Office 365- This has included working closely with the Collaboration team, learning what they do and having a go with helping them with their task on training days and collaborating with the team on projects, such as creating a chat bot to help improve the King’s IT services and helping to create surveys and applications through PowerApps.SME Telephony- Similar to above I have been the Service Desk’s turn to when it comes to issues with the King’s telephone systems, learning through working with the Telephony team how the MX-One and Liberty System work, Working as a SME in both these areas has allowed me to not only learn new skills within the areas these teams work in, but it has also allowed me to take what I have learnt to apply it to my Service Desk Analyst role by creating Knowledge Base articles, guides, running training sessions with other analyst and by being someone the Service Desk Analyst can turn to on queries/issues regarding Telephony and Office 365.