Varun Singh Email & Phone Number

Gurugram, Haryana, India

1. Spearhead a team of customer service representatives, ensuring smooth operations and adherence to company standards.2. Responded to customer inquiries and resolved escalated issues in a timely and satisfactory manner, consistently achieving high customer satisfaction ratings.3. Developed and implemented customer service policies and procedures to enhance efficiency and ensure consistent service delivery.4. Placed a strong emphasis on customer satisfaction by proactively seeking feedback, analyzing trends, and implementing improvement initiatives.5. Successfully hired and onboarding new customer service staff, ensuring a skilled and motivated team.6. Conducted comprehensive training programs to equip staff with the necessary product knowledge, communication skills, and problem-solving techniques.

Faridabad, Haryana, India

1. Monitored and controlled expenses in accordance with the allocated budget, ensuring financial efficiency and cost-effectiveness.2. Managed multiple e-commerce portals, including Amazon, Flipkart, Brand website overseeing product listings, pricing, and inventory management.3. Developed and executed promotional campaigns to drive sales and increase brand visibility, collaborating with marketing teams to create impactful campaigns.4. Implemented effective inventory management systems, ensuring accurate stock levels, efficient storage, and timely replenishment to meet customer demand.5. Oversaw order fulfillment operations to ensure timely dispatch of products, coordinating with logistics and shipping partners for smooth and prompt deliveries.6. Managed overall operations, optimizing processes and workflows to enhance productivity, quality, and customer satisfaction.

New Delhi Area, India

1. Meet with Customers to Address Concerns and Provide Solutions:2. Proactively engaged with customers, both existing and potential, to understand their needs, address concerns, and provide tailored solutions.3. Built and maintained strong customer relationships, fostering trust and loyalty through effective communication and problem-solving.4. Discover Sales Opportunities through Consumer Research.5. Conducted consumer research and market analysis to identify emerging trends, customer preferences, and untapped sales opportunities.6. Utilized market intelligence to develop targeted sales strategies and position products and services effectively to meet customer demands.

Data Analytics, Data Analyst

Activities and Societies: Data Visualisation, Power BI, Tableau, Advanced Excel, SQL, Business analyst, SAS

Bachelor Of Business Administration - Bba, Marketing, 7.3

Diploma In Marketing Management, Marketing Management