Swarandeep Singh Email & Phone Number

Canada

Greater Toronto Area, Canada

 Reduced security breaches by 20% through implementation of rigorous access control measures and regular patrols.  Enhanced customer satisfaction by 15% through proactive assistance and courteous behavior, fostering a safe and welcoming environment within the bank premises.  Achieved 100% compliance with security protocols and regulations, always ensuring the safety of bank assets and personnel.

Etobicoke, Ontario, Canada

 Increase client engagement and conversion rates by conducted personalized presentations with 40+ clients daily resulting in 75% conversion rate and securing 2-year contract services driving 30% increase in revenue and expanding market share for Rogers. Elevated customer service standards by implementing personalized engagement strategies, such as connected with clients for after sale feedback, etc. leading to a 15% increase in customer satisfaction scores within three months. Fostered a culture of collaboration within the team by implementing daily an hour brainstorming sessions, resulting in a 10% increase in innovative ideas and solutions.

Canada

 Penetrating new markets in competitive regions by implementing targeted advertising campaigns and cold calling strategies to reach potential clients which leads to increased market share by 15% within 4 months. Enhancing brand visibility and recognition by conducting product demonstrations results in 20% increase in brand recognition and generated a 25% boost in sales in targeted areas. Resolving complex customer inquiries and complaints efficiently by implementing active listening communication technique to understand customer needs which helped to achieve 95% resolution rate within first contact.

India

 Enhanced operational efficiency by implementing automated data entry processes, reducing manual input by 50% and increasing accuracy by 20%, thereby ensuring precise financial records and transactions.  Conducted thorough analysis and cleansing of extensive datasets, resulting in a 30% improvement in data quality and a 25% reduction in processing time, crucial for maintaining regulatory compliance and optimizing decision-making processes within the bank.  Leveraged advanced Excel sheets to streamline data entry tasks, leading to a 40% increase in productivity within the team, facilitating timely reporting and analysis for better financial management and customer service delivery.

Postgraduate Diploma, International/Global Studies

Certificate, Digital Communication And Media/Multimedia, 92% Gold Medalist

Bachelor'S Degree, Accounting And Finance, 1St Division

Activities and Societies: Volleyball,Youth festival and Commerce Olympiad.