Lead the entire hotel towards commercial, financial, guest and team members satisfaction targets; monitor hotel condition, cleanlines and fit out correspond Brand standards and property improvement planner is followed; manage CapEx projects; implement Brand Programa update; participate in executive team meetings.Assure Team members and guests safety during air raid alerts; ensure smooth hotel operations during air raid, electricity and water cut offs; preparing SOPs for crisis team actions during martial law emergencies, set up crisis center.Perform the 'Buddy' role for Operations Manager and Financial Manager; assess and review head of departments performance and development; ; recruiting and interviewing head of departments.

Apart-hotel project management; Search operators and investors for projects; Negotiate LOI, TSA, HMA; Leading the S1 Terminal Project at owners behalf; Ensure cooperation between all project's participants; Accept and approve deliverables; Ensure operator's design and construction standards are followed; Control design and construction process; Ensure project schedule is followed; Organize and lead design and construction workshops

Hilton Brand Award of Excellence winner 2018

Connie Award Winner 2016

Market and Competition Analisys; Feasibility Studies Production; Operator Search and Negotiation; Property Appraisal; Hotel Performance Review and Improvement; Hotel Renovation and Repositioning; Hotel Project Management; Hotel Preopenning and Takeover; Budgeting and Forecasting; Personnel Search and Training; SOP Creation and Implementation; OS&E and FF&E procurement; PMS and ITS Enquiry and Implementation.

Advise on final tuning of PMS (Opera) implementation; Redesign reception desk; Ensure convenience of work processes for employees; Set up Night Audit Procedure; Prepare and implement SOP and international service standards; Ensure and manage day-to-day FO operations; Analyze employees training needs; Train and motivate employees; Ensure proper interdepartmental cooperation; Analyze daily FO cashiering operations for losses prevention; Forecast staffing needs and schedule shifts; Prepare monthly and annual departmental P&L; Plan FO monthly operational expenses and prepare purchasing orders and payment requests; Calculate payroll; Arrange team building activities; Ensure employees are following the company and international policies and procedures; Control service quality; Deal with complaints; Conduct daily HOD's briefings; Conduct FO daily briefings and monthly meetings.

Market overview and competition analysis; Advise on hotel repositioning; Prepare feasibility study and calculate financial model; Plan hotel repositioning and marketing strategy; Plan and set-up hotel operations; Take over a hotel; Evaluate OS&E and maintenance needs; Prepare repositioning and improvement budget; Redesign lobby bar and rooms; Introduce different room categories; Prepare and implement SOP and international service standards; Interview, recruit and train staff; Implement PMS and POS (Shelter, R-Keeper); Negotiate with F&B outlets leaseholder; Ensure F&B services provision; Arrange accommodation and reception for UCI Track Cycling World Cup and Essent ISU World Cup Speed Skating participants and committee.

Hotel projects management; Prepare documentation for local authorities for registration as a possible accommodation during Euro 2012; Search operators and investors for projects; Negotiate LOI, TSA, HMA; Leading the Swissotel Kyiv Project at owners behalf; Arrange consultants and contractors bidding and negotiation; Ensure cooperation between all project's participants; Accept and approve deliverables; Ensure operator's design and construction standards are followed; Control design and construction process; Ensure project schedule is followed.

Negotiate with customers; Draft proposals and agreements; Participate in fieldworks; Prepare market overviews; Competition analysis; Hotel properties valuation; Prepare feasibility studies; Assist in financial modeling; Participate in hotels and resorts concepts creating; Cooperate with architect firm, advice on hotel design; Search operators and investors for current projects; Participate in the following projects: Multifunctional resort destination (entertainment, hotel, residential, retail), Lytvynivka, Kyiv Region; Multifunctional resort destination, Evpatoriia, Crimea; Multifunctional resort destination (entertainment, hotel, residential, retail), Illichivsk, Odessa Region; 3* hotel, Kyiv; 4* hotel, Yalta, Crimea; 5* urban resort, Kyiv.

Assist Rooms Division Manager during preopening; Set up FO operations; Rooms snagging; Implement PMS (Opera); Interview, recruit and train FO staff; Prepare and implement SOP and international service standards; Ensure smooth running of entire hotel during the night; Control corporate standards are followed; Welcome and register guests; Allocate accommodation ; Prepare guests' bills and ensure bills settlement; Cash handling; Control cash drops; Changing currency rate for PMS and POS ; Guest relation; Guests' queries and requests satisfaction; Handle complaints; Ensure correctness of all cashiering operations during the day; Correct mistakes; Perform night audit; Prepare daily GM's and HODs' reports.

Ensure smooth running of entire hotel during the night; Welcome and register guests; Allocate accommodation; Prepare guests' bills and ensure bills settlement; Cash handling; Control cash drops; Changing currency rate for PMS and POS; Guest relation; Guests' queries and requests satisfaction; Handle complaints; Ensure correctness of all cashiering operations during the day; Correct mistakes; Perform night audit; Prepare daily GM's and HODs' reports; Back up daily operational data.

Supervising shift activities; Welcome and register guests; Allocate accommodation; Prepare guests' bills and ensure bills settlement; Cash handling; Control cash drops; Guest relation; Guests' queries and requests satisfaction; Handle complaints; Ensure correctness of all cashiering operations during the day; Correct mistakes; Perform night audit; Prepare daily GM's and HODs' reports; PMS (Hotel-3) implementation assistance.