Stephanie Caballero Email and Phone Number

- Coordinate research interviews for higher level candidates across the globe, navigating time zone changes, limited availability and complex calendars. - Create tailored training materials to be used cross-functionally to bridge the gap between teams and day to day workflows. - Mentor to new team members, providing best practices, tips and re-training when needed.- Hold weekly Office Hours for P3 schedulers who need additional assistance with more complex interview scheduling requests. - Maintain continuous communication with candidates throughout their interview process, answering questions or directing them to the best resource. - Recurring Batch Day SME, project started April 2023 - Present.- Participated in UAT for the launch of the new Chat Support System for Google Interviewer Support. Goal to test, break and stress the system to find faults/bugs prior to launch.- Q4 Shooting Star Recognition, recommended by Directors, Leads and Peers

- Cross-trained in staffing departments for Google (i.e., scheduling, search and match, screening, and sourcing) in order to serve as a subject matter expert in multiple departments to meet fast influx of talent and meet teams KPIs.- Review employment applications, candidate backgrounds, skills, and other qualifications in an effort to source for diverse talent in EMEA and US (SWEs, Leadership, UX and Tech +).- Experience working with software engineer related roles with knowledge of coding languages, expertise, and product areas.- Interview, onboard and train new team members on best practices while collaborating with multidisciplinary teams within the company to improve the organization's overall operations.

- Met hiring demand through efficient interview coordination and global scheduling (50+ interviews weekly).- Collaborated on special projects; Reverse shadower and best practices trainer for on-boarding members and Pilot Programs.- Continued collaboration with hiring managers, screeners, sourcers, and recruiters to ensure interviews are executed seamlessly.- Managed urgent requests on a weekly basis to improve queue workflow.- Subject matter expert on recruitment process compliance and system administration.

- Provided quality customer service by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively.- Worked on strategic internal projects to help build the Risk Analyst program.- Proactively asked questions and maintained an awareness of the client’s business, operational activities, and processes within the team area.- Communicated relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.- Cross-trained in Review and Appeals teams to meet department needs.

- Apply logical reasoning and security principles to identify threats and vulnerabilities through embedded tracking technology (SaaS) by management of established security protocols- Actively monitor high value cargo - resolving and escalating customer/client issues in real time to eliminate OTR threats - Subject matter expert on all client and company procedures and protocols to facilitate the training of new employees- Conduct C3 Experiences for visitors and potential clients to provide a comprehensive overview of the services offered

-Performed weekly platform clean-up to reduce clutter of unused or past due information -Revised and approved customer report components for daily, weekly and monthly summaries-Performed ad-hoc tasks to meet department needs

- Created and presented tailored customer training sessions for new clients and respective authorized platform users- Engaged with clients via verbal, written, and streaming platforms to accommodate for time, location and language preferences- Tracked customer on-boarding requirements to meet launch dates

- Office receptionist facilitating the customer traffic in the shop- Process cash and credit card transactions, end-of-day reports- Assist head seamstress with the basic garment deconstruction and simple repairs.

- Provided excellent customer service to new and existing customers when managing cash and credit card payments; averaging 20 transactions daily- Facilitated policy amendments- Created, on average, five new customer policies daily (20+ monthly)- Developed weekly and monthly customer reports for financial management records