St.Clair B. Email & Phone Number

Sr. Account RepresentativePortfolio Recovery Associates April 2010 - July 2011 Dec 2013 - Present •Dialed and Worked a minimum of 55 accounts per hour • Excellent performance evaluations, superb customer service/Adherence to policy • Collecting on charged off debt and speaking with clients by telephone to determine reasons of delinquency • Mentor to new collectors that came to my team • Time Manager

Collect on deficiency auto loans that can be up to over five years plus overdue Communicate with outside sources to have cars picked up for repossession•Place certain accounts for garnishments •Work efficiently while making outbound calls and receiving inbound calls•Use programs and websites to accomplish daily work tasks such as: Excel, Microsoft Word, Microsoft Outlook, Accurint.com, TheWorkNumber.com Whitepages.com

• Made between 40-50 outbound calls per day•Monitor specific late contracts and used different measures and procedures to contact customer and acquire vehicles•Communicated with outside sources and vendors to have potential cars picked up for repossession•Dealt with police officials to report cars stolen if contract became twenty plus days overdue•Used and created extensive worksheets for each delinquent customer making detailed documentation of attempts of contact•Communicated internally and externally daily via telephone, fax, email, and mail with customers and co-workers across the U.S.•Use programs and websites to accomplish daily tasks such as: Windows 7, Internet Explorer, Excel, Microsoft Word, Microsoft Outlook