Sanu Thomson Email & Phone Number

Dubai, United Arab Emirates

Responsible for the Business Development of GEEPAS Toolz and Building Materials in UAE. A Startup of a New Division with 1 Sales Team Memebr to 13 Sales Team Member Currently.From a few couple of Retailers in 2018 to close to 900 nos in 2023. Inching to the preferred brand among OEMs in UAE.From less than 100 Products in 2018 to 1000 Products in.

United Arab Emirates

Heading the Business development for waytonikha and waytowed here in UAE.

Bengaluru, Karnataka, India

• Call Centre Outsourced partner management.
• Operational Management of Inbound and Outbound process for Reliance Telecom and DTH products.
• Overseeing various functional parameters including Revenue by way of upselling, forecast accuracy, and repeat call reduction and Functional KPIs (process, customers, people).

Bengaluru, Karnataka, India

• Effectively direct the improvement in Customer Satisfaction at company-owned touch Points through Capability Development of Retail Staff.
• Deliver training to in-house customer service staff across the state of Karnataka and two Call Centres on all products and processes.
• Significantly enhanced the Key Store Parameters like complaint management, instant conflict resolution, customer retention, Revenue growth, and reduction of repetitive complaints.
• Awarded the Best Capability Development Head in the Country for H1 Apr15-Sep’15

Bengaluru, Karnataka, India

• Responsible for Corporate Service, Revenue enhancement, Churn Management, Billing, Price Negotiation, and Vendor Management for Corporate Activities.
• Service Camps, and Loyalty events, to enhance visibility and brand value among corporate clients.

Bengaluru, Karnataka, India

• Spearheaded the New Customer on boarding, Wire line implementation, and corporate Relationship Team Members to achieve Organisational Goals.
• Conducted User Camps across Corporate for upselling of Value Added Service to increase revenue.
• Managed the end-to-end process of on boarding for Corporate Customers for Wire line and Wireless Products.
• Developed an elite Team for processing business solutions like Vehicle Tracking, SMS Solutions, and BRI.
• Attained CEOs Award for the development of Customer Friendly Process for decreasing the TAT for activation of CDMA Mobile from 1 week to 48hrs.
• Stimulated the entire Leased Line Billing from Manual to the Billing Platform to record the revenue in the system.

Bengaluru, Karnataka, India

• Led the enhancement of Retail, SME and Corporate On Boarding Support Process.
• Managed regulatory compliance with adherence to Telecom Regulatory Authority of India (TRAI).
• Successfully implemented a Priority desk for Blackberry and VIP Profile Customers.

Karnataka, India

Employed as Officer in the Call Centre for Inbound Process and successfully progressed through the position of Sr. Process Trainer & Team Leader in 2002. Travelled across South India for Training of New Customer Service Team for a new Telecom Circle.Served as Core Member of New Post Paid Billing Implementation Team in Karnataka.

Bengaluru, Karnataka, India

• Office Management & Operations
• Organize team activities
• Point of contact for Vendors, Stationary Suppliers, Telecom requirements, Branch Office.

Business Management, Business Administration, Management And Operations

Pre University, Pcmb

High School, High School/Secondary Diplomas And Certificates