Objective: Position in Benefits Administration, Claims Management, Supervision or Process Improvement, emphasizing superior customer satisfaction and service.SUMMARY OF QUALIFICATIONS• Assisted in building and developing a tax reporting department which was responsible for all year-end tax reporting and W-2 production.• Trained on various claim processing systems.• Knowledgeable in various group disability policies.• Knowledgeable on a variety of software packages including Micro Soft Office Suites and Database Management.• Experienced in staff development and mentoring.• Accomplished in superior customer service.PROFESSIONAL EXPERIENCESupervision/Management• Supervisor of a Short Term Disability Unit. Provided complete support of the Short Term Disability Unit: which includes: technical claim support, system enhancements, testing, interviewing etc,• Administrator of 6 Customer Service Representatives.• Manager of Quality Assurance Team.• Managed Tax Reporting and W-2 Production Team.• Claims and Tax Reporting• Group Claims Senior Associate for ASO & Insured Clients for work-related & non-work related disabilities• Provide complete support of the Short Term Disability Claims Unit and Tax Reporting Team: which includes: technical claim support, system enhancements and interviewing.• Main point of contact for Group Disability Clients participating or interested in participating in year-end processing.• Year-end database population, report runs and analysisProcess Improvement• Annual Year-end process improvement team analysis member.• Consultant for the Managed Disability Division in claim related procedural, processes and system enhancements/initiatives for the field claim operations in Dallas, TX. and Pittsburgh, PA.• Point of contact for clients and vendors participating in an electronic eligibility pilot program.• Served as the consultant for the Programs and Procedures Unit.Specialties: Seasoned Professional with more than 30 years of experience in the insurance industry. Skills include excellent organizational skills, progressive discipline, claim processing, worker's compensation integration, business analysis, supervisory, team leadership, quality assurance, process improvement, facilitation, management and customer service. Proven record of innovation and effective staff development, strong determination, vision and leadership.
Listed skills include Insurance, Process Improvement, Employee Benefits, Benefits Administration, and 46 others.
