Stacey Adamson Email and Phone Number

Cybersecurity - GSEC Certified: in charge of KnowB4 phishing training/campaigns, CrowdStrike, Blue-Teaming, LogRhythm, and monitoring any kind of “phishy” behavior. 😏

* Answered the phone, e-mail, and managed incidents via Service Now, and provided support for all offices * Troubleshooted hardware and software and answered any questions users had* Carried out basic Windows Active Directory network administration, including administering user passwords, group management, account lockouts, and computer naming.   * Provided support to remote users on connectivity issues arising from the use of Citrix, GlobalProtect VPN, over wireless and wired high-speed Internet access.  Utilized the Bomgar application for remote support.* Installed, configured, and supported hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices (including but not limited to iOS, Android, and Windows devices), Wi-Fi & WWAN cards, LCD projectors, Bloomberg Terminals, Mitel Phones, AV Equipment and other computer and network peripherals.* Rack mounted and patched network closet* Maintained updates for McAfee drive encryption on all laptops in the NY office

- Respond to requests for technical assistance in person, via phone or email- Diagnose and resolve technical hardware and software issues on-site or remotely- Manage PC & Mac setup and deployment for new employees using standard hardware, images and software- Provided not only computer but also Audio Visual support in the classrooms- Responsible for setup of University events and assisting with Audio Visual needs

- Answer clients concerns and issues using Zen-Desk and Connectwise systems- Add and edit users, reset passwords, and unlock accounts for Office 365 and G-suite- Create new users on servers and grant access on active directory, Synology, and Mac OSX server platforms- Setup iOS and Mac devices using deploy studio and JAMF- Troubleshoot network related issues for clients - Maintain Crashplan backup service for clients

- Apple Certified Mac Technician certification completed May 2014- Took Mac Appointments by troubleshooting hardware and software issues and checking in machines as needed- Organized customer’s appointments and assisted them in an efficient and timely manner- provided exceptional customer service - completed modular repairs on iPhones- completed repairs on various Mac computers

Career Experience with Apple- Worked on improving audio diagnostics for Apple Retail- Performed system capture and hands-on debug and analysis of hardware and related diagnostics - Participated in data reviews and supported analysis and visualization- Conducted verification testing of service diagnostics tools

- Ran live sound for various shows- Assisted with live recordings of the musical theatre production- Assisted with the set up and breakdown of recording equipment- In charge of microphone operations and adjustments- Trained students in mixing board operation- Aided students in furthering their knowledge of Pro-Tools and answered related questions

- Worked with band members to book shows- Planned travel- Self- managed band- East Coast tour – NY to FL- Played 13 shows across the United States- Created and sold merchandise- Handled tour finances