•Strong focus on developing small to large enterprise relationships including but not limited to; contract renewals and supporting our existing customer base • Supporting our regional business team with our contract renewals, account administration and identifying potential to upgrade existing clientele • Assist and support the Shaw Business day to day operations by committing to delivering an exceptional customer experience • Identify opportunities to streamline our business renewal process • Assist Account Executives with amendments to customer contracts and aid with client facing calls accountable for establishing and maintaining relations with our existing clientele as well as promoting and selling Shaw products and services to commercial businesses• Conduct sales presentations• Ongoing training on shaw business portfolio and industry technology and standards

- Promote features, advantages, and benefits of our products and services to customers who have purchased a new home or referred to by resident managers- Supporting techs with sales field sales. Broke records monthly ensuring prompt follow ups were made.- Tracking, accurately recording and reporting sale results for major accounts, home builders, and partner team to ensure targets are met- Invoicing Show homes, consolidated billing- Quick connect forms, account set ups and payments to resident managers- Very proficient in CBS and comx - Assist and support all members of the dept with follow-ups and customer accts- Multiple Projects including, Banff and Canmore conversion, posting off work orders

- Entering/Updating data into Mastermind, from phone calls, emails, or faxes- Filing, faxing customer request including confirmations- Providing excellent customer service, receiving several 100% for quality assurance evaluations. Earned employee of the month of July 2006- Incoming, Outgoing calls, consistently near the top of the team in work performance standards- Special Projects such as revamping National Accounts data base- Completing written request provided by operators to update client’s information- Accepting on line changes provided by customers via Master Review