Training Coordinator/Lms Administrator
CurrentServed as Training Coordinator, facilitated training to internal end users and provided monthly project metrics including end user training monthly and year to date enrollment, indicating completion totals and ensuring Kilpatrick's Level 1, 2, and 3 survey average scores are achieved. Supported and assisted instructors during training and coordinated with other Blue Shield training teams regarding training schedules, ensuring all end users’ schedules are met.Worked with other Blue Shield training teams to identify requirements and implement Blue Shield's first Learning Management System.Facilitated monthly administrator meetings, and discussed the monthly system updates and issues. Provided Tier 2 support for Learning Management System, responded to online ticket system and resolved user issues.Managed yearly budget and reported monthly spending to finance department.Collaborated and supported process to properly manage trouble tickets using Blue Shield's existing system in collaboration with administrators and IT team.Documented SCORM compliant online training into system and assisted in the development of process to import contingent workers into the Learning Management System.Created catalog, courses and classes in the Learning Management System for training team and generated monthly completions reports for other business units.Developed learning team web page on Blue Shield's social networking site including page and graphics, uploaded documentation, recorded monthly meeting minutes, project plan and contact list and created PowerPoint template provided to all leads to update.Human Resource Technology and Architecture Director, managed Directors daily calendar and activities, handled statement of work contracts and processing of purchase orders and invoices.
