Stacey Buchan Email & Phone Number

I manage reception, including greeting clients and visitors and answering telephone calls. I manage daily office operations, maintenance of equipment and complete relevant Health & Safety checks. I manage meeting room bookings, coordinate client move ins and exits and resolve any client complaints. I supervise and mentor the Centre Assistant providing training when required. During my time with i2 I was awarded Customer Service Manager of the year 2014 for i2 Office Ltd out of Regional sites.

I continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met and resolved any customer complaints. I managed opening and closing procedures including banking and took charge of the bar stock where I conducted weekly and monthly counts. I mentored a team of 20 and carefully prepared weekly payroll to keep up with projected revenue for the week.

I continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met and resolved any customer complaints. I managed opening and closing procedures including banking and conducted weekly and monthly food/drink counts. I mentored a team of 25 and carefully prepared weekly payroll to keep up with projected revenue for the week. I oversaw all customer satisfaction surveys and in-house marketing. I successfully led the business in the absence of the General Manager for 6 months to surpass KPI’s (Key Performance Indicators) and I was awarded Assistant Manager of the year out of the UK in 2012.