Stacey Busta Email & Phone Number

Saint Paul, MN, US

Nashville, Tennessee, United States

Eden Prairie, Minnesota

Eden Prairie, Minnesota

• Oversaw the management and implementation of new concepts from ideation through post deployment monitoring.
• Supported the Concept Management team in vetting new concepts to identify the appropriate implementation approach while ensuring operational and business readiness, timely deployments, and accuracy in savings.
• Identified and implemented process improvement and expansion opportunities to support growth within the model.
• Led cross functional meetings between the Operations and Analytic teams to support volume management by providing visibility to pipeline initiatives and analytic performance.
• Collaborated with Analytic teams to monitor performance of analytic concepts and adjust as needed.

• Managed new concept implementations through the lifecycle ensuring operational and business readiness, timely deployment, and accuracy in savings estimations.
• Created a post deployment monitoring model to oversee and report on the performance of newly deployed concepts.
• Supported and mentored team members through onboarding and continuous training to provide a full end-to-end understanding of the lifecycle of a concept.

Plymouth, Minnesota

• Manage and coordinate market conduct examinations by collaborating with resources from multiple business levels to produce files, data requests and documentation to be filed with the requesting state and/or federal.
• Compile response inquiries from Legal that originate from state and/or federal regulators.
• Complete root cause analysis on market conduct issues as they are identified and implement process improvement throughout Claims Operations.
• Manage and facilitate compliance implementation projects which includes gathering data requirements and conducting quality audits post implementation to ensure accuracy and avoid financial risk to the organization.
• Conduct data analysis to identify opportunities for improvement, implement process improvement solutions and communicate results to stakeholders.

Plymouth, Minnesota

• Coordinated moderate to high risk market conduct exams and provided support for the implementation of compliance projects.
• Conducted quality reviews of files and documentation assembled for market conduct examinations.
• Developed and deployed training and documentation needed for the market conduct examination process.
• Lead state regulatory prompt pay reporting validations necessary to ensure accuracy of the data being provided to the state and/or federal regulators.

• Completed quality reviews of finalized claims to ensure accuracy and to identify trends in processing errors.
• Provided feedback and coaching to Claims Operations staff.
• Supported Claims Operations with processing and customer service inquiries.
• Identified trends and areas for improvement within workflows and implemented updates to the processes.

• Developed and deployed training and documentation for new and revised workflows.
• Worked as part of a collaborative team to develop workflows and processes for new project and company initiative.
• Supported the Claims Operations area with procedure and workflow questions and clarifications.
• Acted as a subject matter expert for Claims Operations during the implementation of new projects.

• Identified process improvement opportunities and implemented new processes and procedures within Claims Operations.
• Worked with agent support teams on escalated claims issues and identified areas for improvement across all departments through research and review.
• Prepared daily production reports for management and distributed work as needed to meet departmental goals.
• Provided coaching and feedback to claims processors to assist them in meeting their quality and production goals.

• Processed claims for all lines business on multiple processing systems while consistently exceeding department standards for quality and production.
• Assisted other Operations departments within the company as needed.