Stacey Capps Email & Phone Number

New York, Ny, Us

New York, New York, United States

Provide engineering support for quickly evolving UCC cloud tools Zoom, Slack, Trello, Miro, and Microsoft Teams. Support and troubleshoot legacy Cisco infrastructure while charting path to cloud service. Research and deploy Neat, DTEN, Crestron, and custom engineering solutions for conference rooms. Engage in long term road map planning, lifecycle management, app approval, security enhancement and onboarding net new tools for a demanding financial enterprise.

New York

Oversee contracts for enterprise and banking customers in the northeast region. Provide insight and expertise managing many services including complex remote communications and monitoring, operations and broadcast, editing, and break/fix support. Help the company evolve to deliver more managed services and new offerings

New York, New York

• Migrate the consulting contract to a new employer with zero impact on the client• Manage 33% increase in conference rooms including new branch offices and auditoria• Realize significant cost efficiencies while training technicians on engineering requirements• Reduce the team size to (5) technicians without impacting service quality• Made recommendations for contract changes with expectation of 900+ room future plant

Onsite Manager / Consultant to Morgan Stanley• Manage team of (7) break/fix technicians at Morgan Stanley headquarters• Responsible for health of approximately 400 conference rooms including 10 auditoriums• Produce quarterly performance and financial metrics; assist with annual risk assessments• Hold quarterly and monthly meetings and weekly debriefs with firm management• Transitioned team to new trouble ticket system, new asset management database• Evaluated ongoing support needs; recommended proactive and cost saving measuresBreak/Fix Technician / Consultant to Morgan Stanley• Audiovisual break/fix and preventative maintenance for rooms in New York campus• Provide remote support for North American branch offices and arrange service calls• Procure replacement equipment via Ariba purchasing; coordinate manufacturer repairs• Assist with new room turnovers, code testing, software and hardware firmware rollouts

• Provided AV/IT support to clients, personnel for 42 New York conference rooms• Enacted first level repairs; coordinated with vendors for purchases, repairs, and upgrades• Delivered analysis on 36% growth in services; made annual budget suggestions• Recommended and implemented money-saving IP video conferencing

• Connected multipoint video conferences; resolved all live connection-related technical issues• Mentored junior employees; Consistent “superior” evaluations; two Stellar Performance Awards• Scheduled conference calls, fielded customer questions with productivity 150% above average• Service commendations from Fortune 500 companies Equinox, Norwest, BMS, and Janssen• Documented new webcast product design; implemented help system, ran reliability tests• Product mentioned during a rare Pillar Award as a “significant advance in conferencing services”