Lead cash for CRE, EMM, GRT/SCF and Inventory Finance Cash Management teams inbound cash processing and BadDebt.

Lead GRT/SCF and DF Cash Management teams inbound cash processing and BadDebt.

Lead GRT/SCF and DF Cash Management teams inbound cash processing and BadDebt.

Lead GRT/SCF Cash Management team inbound cash processing and BadDebt.

Collection Supervisor that manages a team to guide them through professional development to achieve personal and professional goals. Create and administer on site trainings for team as well as for cross functional training to meet business needs. Analyze, report, and recommend possible losses on high risk accounts.

Teavana form a dynamic team that ensures the success of their store and their team members. They understand that profitability enables us to share the benefits of drinking tea, give back to our communities and provide comprehensive employment benefits to our team members while we aspire to grow as the most recognized and respected brand in the tea industry. AGM’s, play a supportive role to the GM by helping train team members on successful sales techniques. They both ensure a high level of customer service by being on the sales floor, role modeling the selling process and working with guests to build customer rapport. • Able to role model the Teavana selling process, which includes maintaining a high level of personal sales and coaching and training your sales team while also controlling expenses.• Recruit, hire and train a professional selling team to help accomplish the store goals.• Balance the first 2 things while successfully completing the operational and administrative parts of the job role.• Have proven customer service and selling skills.• Have an aggressive work ethic.• Have the ability to Multi-task.

Serve as manager on duty to provide sales floor and store operations supervision as required and will set and prioritize daily store business goals in order to lead the team to achieve them during their shifts. Support the store team by fostering a positive work environment and role modeling the Teavana sales process and operations at all times. A team lead values people and believe in a team building environment. • Role models the complete Teavana journey utilizing the Teavana top-down selling and up-selling processes.• Assists in developing sales team to execute Teavana sales process with a sense of urgency by prioritizing, simplifying and following up to increase sales and achieve desired sales goals.• Sets a fast pace for quality and productivity on non-selling tasks to ensure maximum productivity that does not detract from store sales.• Consistently demonstrates and coaches sampling and the importance of sample selling• Provides recognition, motivation and in the moment coaching on the sales floor to staff to reward good behavior and to redirect when necessary.• Monitors, maintains and follows Teavana policies and procedures ensuring the sales process is maintained at all times especially weekday and weekend zoning.• Elevates personnel performance issues to the GM. Also is responsible for handling escalated customer and employee concerns in the absence of the GM.• Opens and Closes the store in accordance with Teavana policies and procedures.Ensures accurate account of all cash handling and banking procedures according to standard rules and best practices.• Ensures that the store is a neat, clean and safe environment for all employees and customers at all times by implementing cleaning schedule and Compant best practices.• Supports implementation of Teavana initiatives and standards.• Any reasonable and lawful request of a supervisor

Prioritize roles and responsibilities to assure quality work is completed.Trouble shoots credit issues and or procedures to develop and streamline operational business practices.Effectively communicate to customers and various departments to establish uniformity of credit procedures.Advanced by creating new credit criteria for new accounts in packaging region, significantly reducing bad debt by 60%.Performed administrative duties for the credit department that included documentation, excel spreadsheets, handling phones, faxing, and scanning credit files.Created and monitored lines of credit for customers. Assisted the credit and legal department in all bankruptcies, credit contracts, and payment related legal issues as advised by Legal and Credit Manager.Revised and updated credit department job descriptions to include updated duties and skills required for each position. Partnered with Human Resources through this process. Developed credit policy and procedure manual for department, credit position & Mexico accounts including policies, procedures, recordkeeping, and code of conduct.Established guidelines for Tax/Credit Department to obtain Resale Certificates enabling audits to be avoided successfully.Reduced Accounts Receivable aging from an average of 43% current to 80% current in six months.Worked with customer service, billing, sales, and tax department to assure consistency and communication between departments.

Fostered a teamwork environment through positive dialogue across the Account Receivable department.Recognized by management as the driving force behind customer account payment resolutions for organizing and structuring a payment schedules and trends.Reduced past due payments by 35% through auditing customer account records and communication with customers.Applied invoices for all customer accounts in the Account Receivable department.Worked with Account Managers to organize and manage past due accounts.Researched and communicated any ongoing issues to reconcile customer accounts.

Shadowed and trained new employee to assure quality team members and department consistency.Increased customer service satisfaction rates by 15% though on-going training and research of insurance plans, policies and regulations to assure quality customer service.Acted as key position in open enrollment explaining health and group benefits, 401K, and pension programs to employees.Trained new team members on customer service database and on procedures of company benefits policy implementation.Assisted employees’ in the case of ongoing life changes, death, and retirement, severance, and COBRA benefits packages.

Medical Records Clerk II, 2000-2004Prepared medical charts for patients, nurses, and staff for audit reviews.Opened and closed department daily to assure department was prepared for daily undertakings.Advised patients in release of medical records and HIPPA laws.Nutritional Services Clerk I, 1998-2000Invoiced and billed all nutritional service charges.Supervised morning kitchen shift of 15 employees.Supported dieticians with creating menus according to patients’ dietary needs or restrictions.Food Service Associate, 1997-1998Prepared patient food as advised by Dieticians.Supported the diet office as needed.