Stacey Harvey Email & Phone Number

Rockledge, Fl, Us

San Diego, California, United States

San Diego, California, United States

• Create and maintain documentation for all digital service products.• Identify areas needing improvement within digital services, and develop process improvement strategies and best practices.• Manage all digital service support cases.• Coordinate the testing of new digital service features and upgrades.• Serve as the liaison for digital services to other departments within the credit union as needed.• Maintain a professional and productive relationship with all digital service vendors.

Merritt Island, Florida

• Ensures on-time completion of all project task assignments while continuously identifying opportunities for process improvement.• Create and populate new project details accurately into project management software.• Coordinate resources from multiple business units to complete projects on time.• Prepare weekly status reports and presentations for leadership.• Liaise with third party resources in the development and execution of project plans andintegrations.• Create and manage ad-hoc reports as needed to ensure seamless project management.• Maintain professional and productive relationships with internal and external stakeholdersthrough clear articulation and an effective communication style.

Merritt Island, Fl

• Assists with credit union core back office operations by completing regularly scheduled tasks (daily, weekly, monthly) in an efficient manner while maintaining established standards.• Provides technical assistance and support to end users for the core’s software and related systems, as well as other third-party software and solutions utilized within the Credit Union.• Administers the maintenance and revision of documents through the use of software provided by the credit unions digital document solution.• Administers the internal employee website.• Assists credit union personnel with reporting needs.• Consults with management staff, and various IT personnel to ensure that IT standards forcontrol, security, and recoverability are understood and followed; coordinates with other IT support staff to ensure that appropriate IT computing standards are implemented and maintained.

Bachelor Of Science - Bs, Business Administration And Management, General, 4.0

Associate Of Arts (A.A.), Computer Studies