Stacey Debney-Webber Email & Phone Number

Birmingham, England, United Kingdom

I line manage the Customer Relations Managers in the North team. I train new CRMS to the business to ensure they have a comprehensive induction. I support them with Business Development and carry out regular performance reviews. I approve and manage annual leave requests, expenses and holiday cover. I provide weekly reports to the CEO and COO on CRM performance and business growth. Overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. To complete viewings and ensure the experience of all clients and their families are of the highest quality. I work alongside the marketing team and ensure a key marketing strategy is devised and implemented. I promote community engagement within the home through local schools, businesses, charities and other organisations to build our homes reputation. I lead on key marketing events within the home and promote this on social and local media, I use my community links and relationships to promote this. I complete assessments and contracts for new admissions and am responsible for retrieving legal documents needed. I work hard to enrich the lives of the residents in the home and their families, by providing an personalised centered customer care.

Birmingham, England, United Kingdom

Overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. To complete viewings and ensure the experience of all clients and their families are of the highest quality. I work alongside the marketing team and ensure a key marketing strategy is devised and implemented. I promote community engagement within the home through local schools, businesses, charities and other organisations to build our homes reputation. I lead on key marketing events within the home and promote this on social and local media, I use my community links and relationships to promote this. I complete assessments and contracts for new admissions and am responsible for retrieving legal documents needed. I work hard to enrich the lives of the residents in the home and their families, by providing an personalised centered customer care.

Birmingham, United Kingdom

Generate business leads and acquire potential referrals by developing strong relationships with discharge teams, hospitals, socialists, living homes, and local GPs while supporting CQC review. Act as a first point of contact for residents by addressing all enquiries, completing show arounds, and assisting with assessment of nursing floor. Uphold accuracy and confidentiality in retrieving documents and financial information from residents, including facilitating relatives in financial assessment and completing contracts / paperwork. Serve as a Line Manager to wellbeing team and oversee Rotas, annual leave, activity planners, and appraisals. Contribute to “Dementia Awareness” by arranging and hosting monthly meetings.• Credited as a primary driving force behind increasing and maintaining 100% homes’ occupancy, including managing admissions and training customer relations managers regarding exceptional job execution.• Built rapport by maintaining positive image and promoting home through social media presence and campaign, which led to featuring campaign on BBC and ITV news.• Promoted a culture of premium quality care by coordinating with maintenance and domestic team to ensure upkeep and suitability of home for a show around.• Achieved a staff award from business owners for first-class work in upholding company values, particularly ‘Celebrating Life Every Day.’

Birmingham, United Kingdom

Maintain clients’ pre- and post-information, booking forms, and MRSA swabs while managing finance of booking using Worldpay for a third-party finance company. Handle aftercare of patients, including designing diet / exercise plans and maintaining regular contact with clients for health progress.• Received “Employee of the year” 2018 and generated £300k+ (double than expected), as well as qualified business development opportunities through implanting sales and marketing strategies or material.• Met and exceed annual sell through targets by maintaining CRM system (Sales Force), producing sales leads, and professionally booking consultations via phone calls to complete a medical assessment.

United Kingdom

My role here was as Key Account Executive. My role was to manage long term relationships with the highest revenue clients and to retain the custom of lapsed clients.• I managed the “Key” accounts and had regular interaction with them to maintain a good rapport. I monitored the service levels to ensure they were happy and satisfied with the service provided. • I managed 300 additional accounts this entailed weekly phone calls to my clients to build rapport and updating them on new prices and offers with an end goal of obtaining a sale.• I completed market research on the competitors to ensure our prices were competitive. • Retaining customers who have lapsed. Identifying problems and resolving them.• I had weekly meetings with my director, so I could highlight areas of improvement to help increase business growth and manage client satisfaction. • Liaising with the accounts team and after sales team to ensure clients expectations were met.• Monitoring logistics dashboard, ensuring that the engineers were keeping to schedule.• Completing procurement and delivery paperwork.• Upselling machinery, collecting payment and processing the order.• I would visit the Local Key account customers and present them with new products.• I maintained a good knowledge of all the products and continuously delivered an exceptional customer experience.

Edgbaston, Birmingham

My role here was the Front of House Manager.• I followed up on any sales leads with an aim to booking them in for a consultation. Completing a medical baseline assessment for the patient before their consultation with the surgeon.• Liaising with GP’s and Hospitals for medical notes and surgery bookings.• Raising invoices and taking payments.• Managing invoices spreadsheet and monitoring all monies owed.• Social Media Marketing. • Appointment booking, email reminders, follow up calls after consultation• I worked alongside the clinic manager and assisted in promotional events and open evenings• I assisted in the development of sales and marketing plans to help towards business growth.

Gcse, Gcse, Gcse

Education record