Stacey Debney-Webber Email & Phone Number

Birmingham, England, United Kingdom

I line manage the Customer Relations Managers in the North team. I train new CRMS to the business to ensure they have a comprehensive induction. I support them with Business Development and carry out regular performance reviews. I approve and manage annual leave requests, expenses and holiday cover. I provide weekly reports to the CEO and COO on CRM.

Birmingham, England, United Kingdom

Overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. To complete viewings and ensure the experience of all clients and their families are of the highest quality. I work alongside the marketing team and ensure a key marketing strategy is devised and implemented. I promote community engagement.

Birmingham, United Kingdom

• Generate business leads and acquire potential referrals by developing strong relationships with discharge teams, hospitals, socialists, living homes, and local GPs while supporting CQC review. Act as a first point of.
• Credited as a primary driving force behind increasing and maintaining 100% homes’ occupancy, including managing admissions and training customer relations managers regarding exceptional job execution.
• Built rapport by maintaining positive image and promoting home through social media presence and campaign, which led to featuring campaign on BBC and ITV news.
• Promoted a culture of premium quality care by coordinating with maintenance and domestic team to ensure upkeep and suitability of home for a show around.
• Achieved a staff award from business owners for first-class work in upholding company values, particularly ‘Celebrating Life Every Day.’

Birmingham, United Kingdom

• Maintain clients’ pre- and post-information, booking forms, and MRSA swabs while managing finance of booking using Worldpay for a third-party finance company. Handle aftercare of patients, including designing diet /.
• Received “Employee of the year” 2018 and generated £300k+ (double than expected), as well as qualified business development opportunities through implanting sales and marketing strategies or material.
• Met and exceed annual sell through targets by maintaining CRM system (Sales Force), producing sales leads, and professionally booking consultations via phone calls to complete a medical assessment.

United Kingdom

• My role here was as Key Account Executive. My role was to manage long term relationships with the highest revenue clients and to retain the custom of lapsed clients.
• I managed the “Key” accounts and had regular interaction with them to maintain a good rapport. I monitored the service levels to ensure they were happy and satisfied with the service provided.
• I managed 300 additional accounts this entailed weekly phone calls to my clients to build rapport and updating them on new prices and offers with an end goal of obtaining a sale.
• I completed market research on the competitors to ensure our prices were competitive.
• Retaining customers who have lapsed. Identifying problems and resolving them.
• I had weekly meetings with my director, so I could highlight areas of improvement to help increase business growth and manage client satisfaction.

Edgbaston, Birmingham

• My role here was the Front of House Manager.
• I followed up on any sales leads with an aim to booking them in for a consultation. Completing a medical baseline assessment for the patient before their consultation with the surgeon.
• Liaising with GP’s and Hospitals for medical notes and surgery bookings.
• Raising invoices and taking payments.
• Managing invoices spreadsheet and monitoring all monies owed.
• Social Media Marketing.

Gcse, Gcse, Gcse

Education record