Stacey Dorman Email and Phone Number

Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problemsEvaluate performance on a constant basis, providing counseling and guidance as neededAnnually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriateAccountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-datePerform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policiesMaintain a position of trust and responsibility by keeping all customer business confidentialPerform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the officeMonitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errorsPartner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date

Recruiter of medical doctors/faculty members to teach pre-board certification coursesExtensive contact of medical offices, facilities and hospitals Consistent follow up with medical doctors/faculty members in preparation for coursesRequired travel to courses and set up of courses for participants/faculty candidates to attendResponsible for travel coordination of doctors/faculty members teaching at courseOversee required paperwork for doctors/faculty members teaching at course Responsible for overall success of course and faculty candidates satisfaction

Primary recruiter for the newly created Woods Online ProgramExtensive one on one contact with prospective students and applicant studentsCreate weekly Admission report for the Distance & Graduate ProgramsAttend off campus recruitment events for all departments Campus, WED and Woods OnlineWithin the recruitment cycle, create email messaging and also hard copy mailings to prospective Woods Online studentsUtilized as a contact for a hired consulting firm to help facilitate Woods Online prospective students

One of the largest plastic polyurethane plants with over 1,500 employees and millions in revenueRan 200,000 square foot warehouse and 100,000 square foot separate warehouseManaged warehouse staff of twelve forklift driversHandled daily office multi-taskingOversaw maintaining that it took to run the office efficiently

Ran customer insurance payments on their premiumsAnswered multi-line phone systemHelped the Insurance Representatives in needed circumstances

Created and maintained all employee filesMaintained weekly schedule for all departmentsEncouraged highest caliber customer service among staffAccountable for daily deposits and daily change transactions for bankOversaw all seventeen cash drawers and maintaining of $25,000 on-site cashHelped customer relations in all aspects

Accountable for maintaining temporary retail income carts, kiosks and in-line storesMaintained yearly budget income of $300,000Traveled extensively to recruit new revenueAssisted General Manager with required dutiesReported daily to Owner/Brokers of the mall-updated progression of incomeInclusive control of daily duties of maintaining mall function