Stacey Gonillo Email & Phone Number

Working with LeftField Media on the Anime and Comics Portfolio Shows in addition to other Clarion Events.Service Specialist of the Quarter - December 2022

Exhibitor Service Team Internal Support· Update and troubleshoot exhibitor portal for each assigned event, including all corresponding documents (ie: insurance information, booth guidelines, exhibitor FAQ’s)· Track exhibitor collections including insurance submission and booth approval submission on a weekly basis. Prepare reminder communications to exhibitors as needed.· Regularly proof show websites and floor plans to ensure logos, exhibitor lists, and banner ads are accurate· Provide weekly exhibitor lists to marketing· Collaborate with all central departments including operations, marketing, production, and sales.· Prepare exhibitor on-site FAQ documents ahead of each assigned eventOnsite at Events:· Arrange rebooking booth drops· Act as a concierge to exhibitors and be available to assist them as needed throughout the show.· Assist with onsite show office or sales office management· Work closely with operations teams to ensure all ESM toolkits and materials for show office are shippedOnline Floor plan/A2Z:· Administration access for all online floor plans· Work with A2Z on any additional base floor plan changes required· Utilize reports within A2Z to track listing fulfillment and prepare information for show guides

Staffing merchandise booth or promotional table:C2E2 (2013)Emerald City Comic Con (2012,13)Long Beach Comic Expo (2018)MegaCon (2012, 2013, 2014, 2022)NYCC (2012, 13, 14, 15) Wiz World Philly and Chicago (2012,13), Phoenix (2013)Wonder Con (2012,13,14)Other capacities:MegaCon (2023)- EpicPhoto Ops- Auxiliary staffMegaCon (2021)- RemX- Convention Staff - Photo OpsVermont Renaissance Faire (2016, 2021) Volunteer StaffPAX West (2019)- 2k Games- Borderlands 3 Brand AmbassadorSuperCon (2019)- Starlight Division- Celebrity AssistantMegaCon (2019)- EpicPhoto Ops- Auxiliary staffWonder Con (2018)- Staff Volunteer- Panel LinesPlay NYC (2017)- Staff Volunteer- DeputyAtlantic City Boardwalk Con (2015, 16) - Panel Manager/Volunteer CoordinatorVermont Comic Con (2014, 15)- Guest Handler (14) Volunteer Coordinator (15)Otakuthon (2010) - Assistant to photo booth in Expo HallI-Con (2010) - Panelist and Cosplay Contest JudgeAnime Boston (2009)- promotional table for Bakuretsu ConBakuretsu Con (2004-14) - Volunteer Staff, Merch Table, Panelist

Boston, Ma And Seattle, Wa

Expo Hall Exhibitor Assistant (XA) 2011-2020, Expo Hall Deputy Manager 2018, 2019, 2020, 2022, 2023 (East)East 2011, 12, 14, 15, 16, 17, 18, 19, 20, 22, 23Prime/West 2011, 13, 16, 18South 2017, 2019, 2020Unplugged 2018, 2019Penny Arcade Expo (PAX) is a fan-focused gaming exhibition held in multiple cities each year. PAX is attended by tens of thousands of fans, exhibitors, media and industry leaders, and the Exhibition Hall is a major point of interest.Within the hall, show volunteers known as Exhibitor Assistants, or XAs, see to the needs of 3-7 exhibitor booths each throughout the duration of the show, and are the primary force guiding attendee experience, safety standard enforcement, and crowd control.Unplugged 2019- Tabletop Tournament Enforcer

• Managing 50+ talent assistants over convention weekends• Assisting celebrity guests attending multi-day conventions nationwide; managing both greenroom encounters and show floor logistics in order to provide the best experience possible for all parties• Handling money and tracking signature and photo-op numbers• Communicating needs between showrunners and talent in a polite and timely manner to make sure all events are executed correctly• Line management and customer service• Memorizing and keeping to a realistic schedule for talent2021SuperCon - Miami, FLNew York Comic Con - NYC, NYLA Comic Con - LA, CAC2E2 - Chicago, IL2022Star Trek: Mission Chicago - Chicago, ILStar Wars Celebration - Anaheim, CANew York Comic Con - NYC, NY

Director of Operations at DoneForYou.com - A digital marketing company specializing in helping coaches, consultants, digital product owners, physical product vendors, franchise and franchisees sell more online. Each project is unique, utilizing different marketing channels and sales mechanisms to convert prospects faster.• Onboarding clients and employees to set them up for success• Managing tasks in Basecamp to ensure project timelines and client needs are met• Interfacing with clients frequently with updates on their projects and listening to new needs as they arise• Managing teams for copy writing, build, and ad processes.• Streamlining SOP processes to create optimal workflow• Invoicing clients, managing project profitability• Filling into any part of the process as need arises to support the clients and our team - web page building, integration, graphic design, video editing, copy writing, strategy, etc

Fort Lauderdale, Florida, United States

• Trained in pet care via Fetchfind• Maintained relationships with clients and their pets• Used the Time to Pet app to communicate with clients• Walked dogs of all sizes and multiple dogs at once if needed, reinforcing training as per the clients requests• Fed, watered, and played with pets - light grooming when necessary• Overnight pet sitting while clients were on vacation

Fort Lauderdale, Fl

Senior Manager of experiential marketing business unit with focus on conventions, experiences, and passionate fan cultures.• Established accounting organization to ensure timely invoicing and accounts receivable • Assisted client relations from creative pitch through project life cycle• Researched vendors, potential clients and events• Collaborated with team on experience, design, and execution of booths, parties and other events• Created inventory warehouse system suitable to business needs• Coordinated and managed inventory restock, shipping, and quality• Organized travel, lodging, and transportation• Managed staffing needs per event, documentation, training and payroll accounting

Fort Lauderdale, Florida

Worked with the events team to create unique and meaningful fan experiences. Learned further and different accounting, filing, and inventory management systems. • Interfaced with clients and vendors directly at events and trade shows• Assisted in implementing SOW contracts and filing properly• Worked with accounting team on accounts payable and receivable with vendors, clients, and event staff • Researched new technologies and equipment to use for clients• Assisted in ordering inventory, implementing timelines, tracking shipments and onsite

Greater Atlanta Area And Los Angeles California

• Inventory and tracking of all assets purchased on the show worth over $100• Working with departments to photograph, bar code, and track assets throughout the show and for wrap• Assisting auditors in finding selected items and accounting back ups• Distribution and retrieval of needed assets from storage• Credited In Black Panther, Ant Man and The Wasp, Captain Marvel

New York Comic Con (2016, 17)San Diego Comic Con (2016, 17)Atlantic City Boardwalk Con (2015, 16)• Set up and tear down of booth infrastructure, merchandise stock, and costume and prop displays• Organizing and running panel and autograph lines, as well as costume contest entry forms and contestants for show.• Assisting attendees and booth celebrity guests including artists, writers, editors, actors, producers and directors• Stocking and distributing promotional items• Training and assembling of volunteer staff program• Finding creative solutions to unique problems in a safe and efficient manner• Interfacing with show security and convention center staff

Essex Junction, Vt

• Supervised students and other library patrons, enforced established library rules and guidelines for proper conduct in order to maintain a quiet atmosphere, and initiated disciplinary action as necessary.• Supervised and assisted students in the computer lab. Troubleshooting basic hardware problems, network connections, and communicating with the technology staff to facilitate quick resolution of computer related problems.• Assisted the head librarian with collection development: selected new materials; evaluated new materials upon arrival; purged collection of out dated materials as appropriate.• Assisted head librarian in coordinating, supervising and carrying out other core library operations including circulation, periodicals and acquisitions.• Assisted head librarian in general library planning and development efforts.• Oversaw students and library patrons in the Makerspace- Assisted with variety of hands on crafting both high and low tech (knitting, painting, sewing, button making, book making, photo shop, 3D designing and printing). • Created themed projects and events to engage students in both reading and Makerspace activities ex: Teen Tech Week, Banned Book Week, and monthly awareness projects.• Carried out a variety of special projects, such as compiling information of reports, converting to new operating systems, and the like.

Essex Junction, Vt

• Greeting all residents and visitors, directing them to the appropriate party in a professional, pleasant, courteous and accommodating manner• Answering and directing incoming calls• Confidential data entry • Filing and organizing• Manage administrative requests from residents, including maintenance requests and inquires about the area• Monitor lobby traffic and alert residents to arriving guests and deliveries• Verify and record visitor information• Receive and process incoming/outgoing mail, packages, etc.• Keep the communal areas tidy and provide a friendly point of contact presence on-site

Lake Buena Vista, Fl

Seasonal Cast Member- 150 hours per year• Developing understanding of Quick Service Food & Beverage in a fast paced environment• Maintaining a clean restaurant environment that exceeds Guests expectations• Serving guests food and beverage orders to their specifications• Greeting guests and provided answers to questions relating to food served and attractions in our area• Utilizing the basics to increase legendary guest service and creating magical moments for the guests• Implementing the four keys, Safety, Courtesy, Show and Efficiency, by going above and beyond in my role as a Cast Member

Sinking Spring, Pa

• Developed understanding of purchasing, invoicing and inventory levels.• Maintained inventory levels by working with vendors, creating and sending POs.• Managed, scheduled, and trained large groups (35+) of volunteers for customer service at convention. • Sales and cash register experience.• Packed for both individual customer web sales as well as convention inventory for shipping.• Received inventory and checked for quality, following up with vendors should there be problems.

Lake Buena Vista, Fl

• Developed understanding of Quick Service Food & Beverage in a fast paced environment• Maintained a clean restaurant environment that exceeds Guests expectations• Served guests food and beverage orders to their specifications• Greeted guests and providing answers to questions relating to food served and attractions in our area• Utilized the basics to increase legendary guest service and creating magical moments for the guests• Implemented the four keys, Safety, Courtesy, Show and Efficiency, by going above and beyond in my role as a Cast Member

South Burlington, Vt

• Provided customer service in locating, choosing and purchasing appropriate video games• Organized large and diverse inventory of electronic accessories, systems and video games• Sales and cash register experience