Stacey Hubbard Email & Phone Number

White Plains, New York, Us

White Plains, New York, Us

White Plains, New York, Us

New York, Ny, Us

Supervised 5 direct reports with 200 matrixed reports to drive improved experiences across $1.3B, 14000-person US operation with 4400 locations serving 750K in-person meetings and 5M contact center experiences yearly. Managed Member Experience, Systems, Real Estate, Communications, Change Management, Training, Field Management, and other groups. Controlled budget of $300M annually.BUSINESS TURNAROUND: Partnered with Marketing, Finance, and Science and drovenumerous transformational initiatives across service, product, process, and technology. First multi-year growth for $1B business in 15 years.NEW PROGRAM & SERVICE LAUNCHES: Directed/monitored/facilitated internal messaging, branded launch, and national live launch events. Achieved significant business growth.EMPLOYEE TRUST/ATTRITION IMPROVEMENT: Initiated campaign to rebuild trust of mission-driven frontline employees. Regained trust and reduced employee attrition from 35% to 15% annually – lowest number in a decade.MEMBERSHIP PERSONALIZATION PLATFORM: Led launch of new CRM platform personalizing end-to-end experience for customers. Promoted Agile concepts to all IT development/support teams. Platform is being rolled out globally.MERGERS AND ACQUISITIONS (M&A): Conducted due diligence and change management to lead acquisitions of legacy franchise operations - family-owned since 1960’s. Overcome resistance, integrated franchises into operations on time within budget and exceeding growth targets.

New York, Ny, Us

Led 4 Direct reports and 15 matrixes reports to align labor practices with one nationwide model. Created plan, ensured regulatory compliance, and implemented across 20,000 US employees. Reported to COO with dotted line to CHRO. NEW PLATFORM & SERVICES, 24/7 CHAT LINE, 1:1 PERSONAL COACHING: Led cross-functional launch and deployment of chat system and 2-way voice system and hiring of 4k coaches for new product offerings. Delivered successful launch and scalable platform on time and under budget.LABOR MODEL TRANSFORMATION: Designed new labor model including Workforce Management, Compensation, Policy, Systems, and other areas. Team officially recognized by Board of Directors.MANAGEMENT DEVELOPMENT: Collaborated with VP of Org Effectiveness to design and implement comprehensive talent management, engagement, and leadership development program across the US for all managers and above.WORKFORCE PRACTICES EFFICIENCIES: Created detailed compensation guides, employee handbook, and operational handbook to clarify policies, hiring processes, and systems. Launched 2 new systems and created efficiencies in workflow practices.PERFORMANCE REPORTING: Introduced multiple workflow and systems initiatives for HR reporting and planning, replacing dated systems and refocusing efforts on people and key performance metrics.

New York, Ny, Us

Established people practices and policies for newly created role within corporate office. Supported legal team and played key role in ongoing employment litigation with tax authorities and subsequently.WORKFORCE STATUS CHANGE: Designed, communicated, and drove organisation-wide initiative to transition front line team from self-employed status to direct employed status. Against expected loss of >30% of frontline team in transition, achieved loss rate of less than 3%.

Houghton Regis, Dunstable, Gb

Established new Talent function for UK’s largest hotel, fitness, restaurant and coffee shop operator. Created succession planning and career progression across multiple branded divisions, increasing capability and service quality across organisation.TALENT MANAGEMENT PROCESS & CAREER PATH: Developed calibrated talent management program across divisions at all levels. Increase internal talent progression, establishing strong bench, retaining tribal knowledge, and improving morale.

Houghton Regis, Dunstable, Gb

Crawley, Gb