Directed strategic vision and technical operations supporting $130M+ in revenue including platform portfolio reporting, resource demand management, market-driven investment allocation, capital expenses, contract negotiation, vendor management, and global implementation of new business models across multiple functional areas.• Partnered with stakeholders to manage $7M capital investment through planning and executing 100+ initiatives across 30+ products, facilitating cross-team stakeholders’ meetings, and identifying top five priorities for implementation within 120 days netting $10M projected revenue growth.• Developed comprehensive multimillion-dollar budgets and conducted monthly analysis achieving at or below target outcomes.• Centralized cultural change ownership by creating agility transformation office, transitioning from waterfall to agility, and implementing cross-organizational training for adoption across technology-related areas releasing value into the market 2x faster.

Led digital transformation of service delivery platforms to power products and SAS solutions including investment evaluation from 12 mos. to five years, roadmap oversight, resource allocation, market-driven development and release strategy, B2B data and campaign automation• Served as Product Manager for campaign automation initiative, leveraging Dynamics365, collaborating with cross-functional teams to gather technical requirements, gaining executive approval for capital investment, leading global vendor management and new business model implementation for largest Enrollment product ($20+M revenue) within 10 weeks.• As product owner led data automation initiative (data ingestion, cleansing, standardization to warehousing) through stakeholder goal and requirement alignment, reporting and analysis, executive leadership buy-in, direct oversight of engineering teams and release management to automate 60% of manual processes for 10+ products within nine months.

Led global implementation of new business models and processes aligned with organizational goals of increasing EBITDA from 17% to 28% over 24 months.• Transformed organizational structure for four teams and 140+ team members, streamlined 25% of processes utilizing Six Sigma, aligned expectations, and promoted leaders within 90 days delivering 15% in cost savings.

Established software account management team and aligned sales and services efforts within fundraising services supporting $65M+ in revenue including developing standard operating procedures and documentation, building client licensee relationships, and tracking renewals.• Created client success action plan by assessing active and closed accounts and preparing renewal and win-back strategies within 90-days delivering 95% client retention in 2015 netting $14M in revenue.• Leveraged Six Sigma to identify areas of excellence and waste, implement corrective actions, streamline quality checks, and document processes resulting in team training completion increasing speed to deliver by 30%.

Spearheaded combination of data and campaign teams within fundraising services totaling $50M in revenue including leader identification, assessing key processes, and amplifying synergies across similar roles with 60-day strategy plan.• Evaluated processes and procedures to create best-in-class operational model for adoption by data and campaign teams within 90 days of creation.• Met or exceeded client expectations 96% of the time contributing to 30% revenue growth over 24 months.

Merged two teams to develop new division and organizational structure supporting retention for 240 clients including maintaining cost controls, developing procedural documentation, and creating work order standards.• Implemented continued process improvements focused on operational efficiencies, development of standard operational procedures, and delivering on client expectations growing division 229% to $23M over five years.