Stacey Hurt Email & Phone Number

Euless, Tx, Us

Fort Worth, Texas, United States

Manages the eAWB and Freight initiatives at American Airlines, as well as customer electronic messaging and connectivity strategy.

Fort Worth, Texas, United States

• Maximize revenue opportunities, analyze customer behaviors, and operational performance trends withdata through Excel, SQL, BI and collaboration with Sales and Operations.• Determine cargo capacity forecasts based on the forecasted passengers, projected baggage, and aircraftlimits while managing aircraft weight and balance to improve operational reliability and achieving salestargets.• Utilize historical flight departure data to make ongoing adjustments to the aircraft cargo capacity limits.• April operational reliability improvement 34% YOY and 39.1% for rolling 6 weeks.• Appointed for implementation, stabilization, and acceptance tester for iCargo system.• Execute expedited problem-solving analysis in a fast-paced, high-pressure environment.• Collaborate with key stakeholders to develop creative solutions for issues and revenue opportunities.• Determine freight prioritization based on customer experience, yield management, and total flight revenue.

Ft, Worth, Tx

• Handles 300+ accounts generating $3+ million per year• Promotes and sells American Airlines cargo products and services via phone/email• Negotiates and closes new business, prepares correspondence to support sales activities such as rate agreements, space allocations and guides customer usage of AACargo.com• Utilizes Cargo’s CRM tool to document all sales activities including business that is gained or lost, trends, etc.• Builds and maintains customer relationships• Liaise with teams such as capacity, revenue management, Trace, etc. to ensure customer is receiving premium customer service• Responsible for the day-to-day activities of a team of Account Representatives• Assisting with customer interactions, rate proposals, policy and procedural questions

Ft Worth, Tx

• Handles 300+ accounts generating $3+ million per year• Promotes and sells American Airlines cargo products and services via phone/email• Negotiates and closes new business, prepares correspondence to support sales activities such as rate agreements, space allocations and guides customer usage of AACargo.com• Utilizes Cargo’s CRM tool to document all sales activities including business that is gained or lost, trends, etc.• Builds and maintains customer relationships• Liaise with teams such as capacity, revenue management, Trace, etc. to ensure customer is receiving premium customer service

Dallas-Fort Worth Metroplex

Providing cat sitting to clients in the DFW area! With a lifelong commitment to caring for pets, I assure you that your kitties are in experienced hands. I offer cat sitting in the clients home. Utilizing my sociable skills to build clientele, as well as my caring nature when meeting and caring for their pawsons. Ensuring their safety and happiness every time, for every client and as much attention as the cat will allow.

Dallas-Fort Worth Metroplex

Providing pet care to clients in the DFW area! With a lifelong commitment to caring for pets, I assure you that your pets are in experienced hands. I offer services varying from dog boarding to pet drop ins (cats/dogs/etc.) in the clients home. Utilizing my sociable skills to build clientele, as well as my caring nature when meeting and caring for their dogs. Ensuring their safety and happiness every time, for every client.

Campbellsville, Ky

• Managed team of 70 agents and 9 leaders to ensure the team met client metrics• Analyzed real time and past date performance statistics to ensure client contractual obligations were met by working closely with support teams to reduce attrition (i.e. human resources, work force management, recruiting, training, quality, etc.)• Developed training materials and launched AAC sister center in Guatemala City.• Reviewed call quality by monitoring calls weekly/bi-weekly/monthly to improve customer experience• Compiled monthly reports to senior management and presented improvement plans to ensure annual targets were achieved.• Developed new interview questions for incoming candidates to strengthen pre-screening process and assisted with new hire engagement. Initiated quarterly employee surveys to improve employee engagement and morale

Campbellsville, Ky

• Supervised daily operations for a team of 25 agents• Created coaching plans to improve the agents performance (i.e. reduce handle time, improve adherence, attendance, productivity, quality etc.)• Worked directly with the client to develop a Microsoft CRM tool to integrate airport operations, sales, and call center agent’s needs into a 360-customer experience tool• Ensured completion of all mandated client training

Campbellsville, Ky

• Prepared food according to food safety standards• Provided quality customer service and attended to customer concerns• Promoted to money counter June 2012 totaled store funds daily/weekly/monthly• Promoted to shift supervisor September 2012 organized crew scheduling and managed attendance• Provided motivational tools to improve employee engagement and to increase revenue by creating monthly suggestive sales competitions• Managed inventory control, cash control in both a cash register and the store level• Evaluated employees and gave them daily/monthly/quarterly/annual feedback on performance• Assisted with training of store employees, training matrix, and training audits• Supported other stores in tri county area with inventory and staffing needs

Hopkinsivlle, Ky

• Worked as a controlled shipping inspector• Responsible for inspection on assembly line customer mandated inspection• Completed shift reports for defects found as well as submitting hour reports and tracking