- Lead a cross functional team in the design and development of a comprehensive, robust training plan and program for the Disability Evolution project.- Performed high-level training analysis of learning needs and worked directly with leadership and SME's to design, develop and deliver creative training solutions to meet both learner and business requirements.- Provided consultancy support in developing and maintaining reporting tools for project milestones and Key Performance Indicators for senior leaders.- Provided consultancy support in Talent & Recruitment initiatives by implementing a pre-employment assessment tool process, in addition to exceeding claims recruiting success measures at or above target by 20%.

• Successfully developed and implemented an Application Support Team Model that provided EHR support services in the areas of new hire and go-live training, implementations, practice outreach, and upgrade/system enhancements for 1500+ clinicians, staff, and providers.• 5+ years’ experience leading Epic software projects in outpatient clinic workflows, patient access, professional billing and claims including Epic Care Ambulatory, Cadence/Prelude, Referrals & Orders, Beacon, and Radiant for Maine’s largest group of primary care and specialty medical practices.• Demonstrated ability to thrive in fast-paced environments with minimal oversight; flexibility, resilience, and adaptability.• Successfully managed a Tier 2 Help Desk Contact Center that scored 95% or higher in customer satisfaction scores. A passion and ability to design and deliver creative solutions that solve our end user’s most challenging problems and providing real-time assistance with questions and issue resolution.• Served as Site Leader for Epic outpatient physician practice implementations from pre-planning to post go live stabilization. Led and provided insight on key decisions for clinical, access, operational, and financial business areas impacted by the project.• Directed and supported team efforts in development and implementation of a Regional Optimization Workflow Request Process to improve clinical operational efficiency and best practice solutions. • Provided excellent leadership in recruitment, hiring, career development, and evaluated performance of 10 Application Support Specialists/Credentialed Trainers and 2 Analysts.• Creation and active coaching of strong team structure. Successfully grew the team by 50% within 3 years and decreased turnover by 75%.• Served as Walk Leader & Scribe for KPI Operational Excellence (lean/6 Sigma).• Served on MMP Clinical Informatics, Access Leadership Committee, and Employee Engagement Council.

• Innovative and solutions-focused project manager responsible for leading a multi-disciplinary team of staff and analysts in the successful implementation of Epic’s electronic health record and software across MaineHealth’s largest healthcare system through management of deadlines, budgeting, project planning, risk mitigation, education, and communication.• Oversaw the project coordination for several Epic modules and Laboratory systems from design to system go-live by monitoring a project plan, charter and scope, and reporting tool measures for operational leadership as part of an interdisciplinary team across all phases of the enterprise project. • Consistently produced project deliverables that met or exceeded expectations, working closely with operational leadership in transition from current state to future state workflows.• Coordinated and led team efforts in User Group Meetings to discuss project related activities, work tasks, and resolving issues. Liaison with client team, clinical team, and vendor teams to trouble shoot technical issues. • Adhered to organizational standards for application configuration and system Change Control.• Led an integrated internal end user support team and served as Dispatch Center Lead for Epic software implementations.• Demonstrated a passion for technology and being a part of a fast-growing team and organization.

• Provided project support in the planning and implementation of campus/facility replacement project. The Fore River $85.3 Million Phase I hospital construction and affiliated $16 Million MOB (Medical Office Building) project implementation. This project utilized my strong project management, communication, and organizational skills to meet all necessary deadlines on time and under budget.• Demonstrated project leadership to align resources, clinical and ancillary programs for successful completion of the annual operating plan and strategic plan. • Successfully implemented and managed a Customer Relations Service Recovery Program and served as a patient advocate for patients and their families. Triaged high priority issues daily with the executive team ranging from community concerns to patient care issues.• Served as Executive Assistant to the Vice President of Patient Care Services, Vice President of Ancillary Services and Vice President of Medical Administration and earned a reputation for producing high-quality work.• Direct supervision of four Administrative Support Specialists.• Served as Team Lead for the Values in Practice Employee Satisfaction Recognition Program.