To provide comprehensive administrative support to the Operations Team. The individual will be a first point of contact for Operations Managers, Project Based staff and occasionally external customers.

Process and validate delay repay applications submitted by customers via e-mail and post, Data input of Refund by Flow on a weekly basis. Provide additional post room support as required

Create and coordinate multiple weekly reports to ensure the smooth operation of company business. Issue and close planned preventative maintenance files and report to management on the status of outstanding works. Contribue to a reduction of outstanding works by increasing reporting efficiency. Oversee the helpdesk and manage the raising and receipting of all orders for engineers and staff. Partner with client as the main contact to ensure they complete payment promptly, providing backup paperwork and issuing monthly invoices. Manange multiple contracts simultaneiously, including authoring reports, driving payment and managing processes.

Processed engineer and office staff timesheets and authorised weekly purchase order reports. Raised orders to vendores for material and service visits. Gained payment aproval for invoices. Managed client requests by partnering closely with the call centre, service partners and customers. Ensured each requested entered into the in-house system and reached the engineers. Liaised closely with engineers to track the progress of clients requests and log the information into the in-house and client systems. Spoke frequently with clients to guarantee they were happy with the work. Performed troubleshooting when clients were not pleased, reassigned the requests to team supervisors to ensure client satisfaction. Wrote weekly reports for management to detail the amount of projects outstanding and completed.

Drove the development and pricing of products while liaising closely with internal departments and suppliers. Partnered with Asian suppliers to source materials and negotiate prices for seasonal and year-round product lines. Coordinated the approval and creation of sample products and ensured production samples for sales and quality assurance teams. Managed order shipment and delivery, maintaining a strict schedule. Monitored supplier payments, supplied necessary paperwork to clearing agents and guaranteed proper delivery to the warehouse. Updated development milestones for toiletries and hair ranges. Created reports to communicate progress to executives. Liased with studion designer and product manager on artwork approval and dispatch to suppliers.

Partnered with the human resurces department to overhaul and rewrite the HR manual and oversaw in-house trainer for best practices after being nominated by the company to serve in the position. Served as transitional committee chairperson and editor for the Reconcilliation Team. As part of the team, heard employee grievances/concerns and identified ways to discuss and resolve issues. Produced and in-house magazine to encourage team building and better communication. Served with the credit control team as a junior team member.

Oversaw the status of all shipment orders dispatched from overseas suppliers, tracking their movement daily and preparing weekly reports for management. Ensured suppliers received payment and that the company received proper paperwork for the transaction for customs. Liaised with clearing agents to ensure customs did not hold up cargo. Contributed to biannual stock takes to ensure stock components accurately matched records.