Stacey Warren Email & Phone Number

Rochester, Ny, Us

FY 24 October no quota November 219%December 117% so far Senior SMB Account Manager at Paychex with a focus on small business 401(k) solutions. I advise business owners on tax shelter strategies and work to close deals and generate revenue for the company. Committed to delivering exceptional service and building strong relationships to help clients achieve their retirement goals, while providing valuable insights and support to help clients navigate their retirement planning needs.

Lehi, Ut, Us

Data-Driven Strategy: Utilized both qualitative and quantitative customer feedback to build journey maps, identify best practices, and address pain points. My strategic approach to customer relationship management technology has informed account management strategies and instilled a culture of continuous improvement.Customer-Centric Culture: Consistently fostered a strong, customer-centric culture by embedding accountability and ownership at all levels. This has been crucial in developing and implementing the ideal customer experience for both new and existing products and services.

Lehi, Ut, Us

Lehi, Ut, Us

Santa Clara, Ca, Us

Oakland, Ca, Us

Somerset, New Jersey, Us

Implemented Strategic Enhancements: Spearheaded a comprehensive overhaul of the city's digital services platform, resulting in a increase in citizen satisfaction and a 30% reduction in service response times.Led Community Engagement Initiatives: Developed and executed a series of town hall meetings and feedback sessions that increased community engagement, allowing residents to have a more direct impact on city services and policy decisions.Enhanced Cross-Departmental Collaboration: Fostered stronger collaboration between various city departments and external stakeholders, ensuring a more cohesive approach to addressing citizen needs and improving overall service delivery.

Plant City, Florida, Us

Customer Experience Management: Actively engaged with clients to understand their needs and expectations, ensuring that their experiences with Florida Title Agency Network are positive and aligned with their goals.Process Improvement: Implemented process improvements and operational changes based on client feedback and industry best practices, resulting in more efficient service delivery and improved client satisfaction.Cross-Functional Collaboration: Worked closely with internal teams, including sales, operations, and customer support, to ensure a cohesive approach to client management and service delivery.Client Communication: Managed day-to-day communication with clients, addressing inquiries, resolving issues, and providing updates on the status of their title transactions.Training and Support: Provided training and support to new team members on customer service best practices and operational procedures, contributing to a more knowledgeable and effective team.

Plant City, Florida, Us

Processed real estate files from start to finish (40-40 per month), focused on building client relationships through multiple platforms which included inbound and out bound calls.• Organized and prepared tax and title document for transferring of ownership; calculating state tax, services and charges• Prepared documents for recording, duplication and summarization of property title status as it corresponds to liens and judgements• Identified and clarified encumbrances of the title issues that may arise up and included clearing up said items• Coordinated with buyers, sellers, and agents from receipt of file through closing process

Stamford, Connecticut, Us

Versatile and organized with two years of office management and customer success experience encompassing new employee orientation, with proven success in successfully training new employees on company policies and customer care literacy.Monitored and Reported on CRM Performance: Tracked and analyzed CRM strategy performance using metrics and KPIs. Regularly reported on performance outcomes and made data-driven recommendations for adjustments and improvements based on feedback analysis.Led CRM Technology Projects: Managed and oversaw CRM-related projects, ensuring timely delivery and alignment with strategic objectives. Coordinated with IT and other departments to integrate new technologies and tools, aligning projects with broader organizational goals.Prepared for board meetings by setting up conference rooms and coordinating logistics for board meetingsCoached and conducted on boarding for new team members on service techniques and provided scoring through quality assurance program.Problem-Solved and Innovated: Addressed and resolved issues related to CRM technology and feedback processes. Applied innovative solutions to enhance CRM effectiveness, encouraging new approaches and strategies to continuously improve customer experiences and CRM practices.Promoted to team lead in customer service for displaying outstanding work within my first 7 months. Received 2 awards for the top performer nationwide in customer service department out of 1300 employees

Bachelors, Biology, General

Bachelor'S Degree, Theological And Ministerial Studies