Stacey Lenes Email & Phone Number

Auburn, WA, US

Client: Microsoft

• The Data Classification Service (DCS) is focused on ensuring that sensitive data is correctly labeled and encrypted, while ensuring that it is only shared as necessary. My team was focused on building and integrating.
• Defined and communicated project strategies including scope, requirements, risks, dependencies, business goals, and outcomes.
• Leveraged PM software to track progress, assess burndown, and ensure all timelines are met in relevance to their dependencies for a variety of projects.

Redmond, Washington, United States

• Microsoft's Identity Access Management (IAM) is dedicated to ensuring that users and their resources are secure and safe online, leveraging single sign-on, multi-factor authentication, and a variety of security.
• Created and owned the Quality Readiness Playbook.
• Trained 250+ communication managers on the outage on-call process.
• Drove continuous quality improvements to the Quality Readiness and Support Readiness charters.
• Owned and managed the Identity outage communications process, responsible for all aspects from creation to review, collaborating across partner communication managers to ensure timely, targeted, and actionable.
• Drove continuous quality improvements, striving for industry-standard outage communications to Microsoft customers.

Redmond, Washington, United States

• Microsoft's Identity Access Management (IAM) is dedicated to ensuring that users and their resources are secure and safe online, leveraging single sign-on, multi-factor authentication, and a variety of security.
• Executed the Identity communications process by collaborating alongside Microsoft engineers and communication teams to ensure the timely and accurate delivery of customer facing communications during outages to improve.
• Strived to meet industry-standard SLAs in timeliness and quality of customer communications.
• Managed and led audio calls with relevant internal and external stakeholders during high severity issues.
• Reflected during after-incident postmortems to improve timeliness and quality of customer communications, learning from each incident to better meet customer expectations.

Redmond, WA

• Azure is a leading intelligent cloud service renowned for trust, reliability, and security. My team's purpose was to deliver a world-class Cloud service experience to customers in a 24/7 environment.Azure CXP Global.
• Responded to customer IT concerns as part of the Azure CXP Team via Twitter (@AzureSupport).
• Communicated and worked with various Microsoft engineering teams to craft communications to customers during LiveSite outages.Azure CXP LiveSite Program Lead (Program Manager):
• People/Team Management, including scheduling shifts, checked on morale, conducted trainings, plan and lead meetings, mitigated issues, and analyzed data/metrics to present to leadership.
• Process Improvement, including revising and updating current processes after postmortem (post-incident) reflections, striving to meet SLAs and customer expectations (CSAT).

Kent, WA

• The Kent School District is dedicated to ensuring that all students receive a high-quality and enriching education. My team's purpose was to completely revamp the current website, to ensure that information is readily.
• Leveraged project/program management skills to completely rebuild the Kent School District's website, ensuring each page aligned with Web Accessibility Laws and Policies in preparation for January 2019 launch.
• Built a variety of webpages leveraging HTML/CSS/Javascript for each of the 44 schools in the district, using a variety of multimedia additions.

Bachelor Of Science - Bs, Information Technology, Applied Computing, 3.85

Activities and Societies: Honor's Society

Bachelor'S Degree, Secondary English Education, 3.60