Stacey Leo Email & Phone Number

San Jose, California, United States

• Sustain and create bank documentation• Manually set up business accounts for online banking with completed documentation by clients. Setups may include, Remote Deposit, ACH, Bill Pay, Positive Pay as well as fraud filter• Adhere to applicable Bank Secrecy Act (BSA) requirements, internal procedures, and Company Best Practices• Back up all functions in the department, and assist with any related task as requested, needed, or assigned• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence• A proven track record of leading complicated technical product releases for clients in the financial services industry across multiple platforms –desktop, phone, tablet, or other mobile modalities• Communicate effectively across all levels of an organization and with external vendors and partners• Deliver excellent technical customer service to clients via telephone or email regarding all online banking needs such as login resets and any issues with all services• Responsible for all ICS & CDARS setups and closures• Provide prompt, courteous service to the Clients, employees, and departments of Heritage Bank and its affiliates, promoting professionalism, confidentiality, and the desire to assist• Provide high-level technical assistance to Bank staff and Clients on ACH and Business Online Banking service offerings

San Jose, California, United States

• Provide clerical support and work collaboratively with team members to meet business goals• Responsible for coordinating complex wire systems across 20 branches located in the bay area• Maintained minimal client errors, zero controllable losses, and privacy breaches• Made decisions on OFAC and high-risk transactions• Operated in a hands-on capacity with the wire system for wire entry, approval, and exception processing• Identified customer needs, clarify information, researched every issue, and provided solutions and/or alternatives• Resolved issues associated with operational delays• Manages large amounts of inbound and outbound calls in a timely manner and routes calls appropriately• Performed account reconciliations, monitored transfers status, and research/investigate disputes• Processed outgoing domestic and international wire transfers (in U. S. Dollars and/or foreign currency) requested by our clients through our banking centers• Adhere to state and federal regulations with regards to suspicious and fraudulent activities• Supported quality assurance initiatives for wire processing and assist with special projects• Provided support to internal departments via telephone and email• Provided support to external clients in regards to wire processing• Daily opening or closing of the Wire System• Filing and Archiving• Prepared correspondence, compile reports and ensured the accuracy of all documentation

San Jose, California, United States

• Skillfully compiled the information about new accounts, entering new account information, and filed related forms or other documents• Provides excellent customer service to clients in the processing of deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, and other transactions• Recommends and cross-sells bank services• Answers phones and performs account research• Orders receives, verifies, and distributes cash• Follows the Bank’s CIP and Due Diligence in the opening of new accounts• Files SARS and CTRs as required Evaluates needs of potential clients and offers appropriate financial products and services.• Generates new business to assist in meeting bank profitability and branch goals.• Maintains knowledge and stays abreast of applicable New Account laws, procedures, proper account titling and required documentation.• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.• Cashes checks and pays out money after verification of signatures and client balances• Issues Official Checks and Places holds on accounts for uncollected funds• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on a computer screen• Removes deposits from, counts, and balances cash in the night depository.• Performs safe deposit duties by opening accounts, controlling access, assisting clients, and processing affiliated reports• Maintains files, copies, and fax documents, and orders and distributes supplies• Understands and ensured regulatory and policy compliance with state and federal requirements including the following (but not limited to): Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC Regulations, Fair Lending, and all applicable bank and government regulations• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions

San Jose, California, United States

• Provided account services to customers by receiving deposits and loan payments; cashed checks, issued savings withdrawals; recorded night and mail deposits, sold cashier's checks, traveler's checks, and series e bonds, answered questions in person or on the telephone. Cross-sells bank products by answered inquiries informed customers of new services and product promotions, ascertained customers' needs, directed the customers to a branch representative.• Completed special requests by closing accounts, took orders for checks, opening and closing Christmas and vacation clubs, exchanged foreign currencies; provided special statements as well as completed safe deposit box procedures