Plan and coordinate all types of events from weddings to trade shows. Work closely with clients to ensure vision comes to life. Create and stay within budget. Organize transportation, speakers, workers, etc to ensure event goes smoothly. Efficiently handle any crisis that may occur in a timely manner.

Facilitating sales and serving as liaisons between management and customers. While ensuring that floral products are maintained and displayed properly, responsible for attending to customers' needs both in the store and over the phone. Maintaining attractive visual displays, keep track of and care for a company's floral inventory. knowledgeable about the types of floral products and services.

VP OF OPERATIONSAnalyze individual team sales metrics to determine focus areas of training for individuals, sub-sets and the entire sales team. Develop and deliver specific training to increase effectiveness within identified areas or improvement. Responsible for running, non-rep assigned follow up appointments; maximizing the sales potential from these previously run appointments. with sales managers in determining lead allocation on a daily basis. · Partner with product knowledge experts in the development and delivery of product knowledge and installation knowledge and support to sales reps and team to continuously improve back office sales processes and paperwork.

CUSTOMER SERVICEAttracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

DOCK SUPERVISOREnsures dock is set up for inbound/outbound shift Performs a daily yard check Filing of Outbound manifest from the prior night Coordinates loading of all shipments Assists the Terminal Manager, Assistant Terminal Manger and Operations Manager Oversees Dockworkers on shift; responsible for proper loading of freight, cubing trailers, re-weigh program, and timely departure of city units Inbound/Outbound Loads Answers telephones/assists in office Manifests City drivers and Line Haul drivers Ensures all paperwork associated with the city operation Inbound/Outbound is handled correctly Ensures travel copies are coded and get out on the dock as soon as possible Secures Terminal Works with central dispatch on moving loads Responsible for end of period AL

Sears Home Improvements * 1997-2002CONTRACTING EXECUTIVETrained, coached and mentored staff to ensure smooth adoption of new program. strengthened company's business by leading implementation of nationwide repair contracting program..Spearheaded cross-functional initiative to achieve every zip code nationwide was covered.