Stacey Lyons Email & Phone Number

Chicago, Il

Chicago, Il

• Manage a queue of incidents and change requests logged within the technology, formulation, and quality groups based on a priority ranking• Leads and participates on large system projects in alignment with business objectives to include configuration of modules and processes, database maintenance, troubleshooting, and test plans for new implementations• Gathers system and business requirements from end users to drive analysis while creating detailed functional specifications• Works closely with developers to relay voice of the customer and translate business requirements into technical specifications• Responds to and resolves end-users inquiries in developing reports, offering training and guidance of operations while consistently delivering 85% or higher average resolution rates• Subject matter expert for new product development stage gate processes, portfolio and project management application and formulation exposure application • Delivers consistent results while working closely with 3rd party vendors and internal groups to include IT, technical, marketing, purchasing, finance, and lean six sigma

Chicago, Il

Led continuous improvement projects across multifunctional teams to drive process efficiency within the organization and gain hard dollar savings impact Achieved Green Belt certification by completing two continuous improvement projects focusing in the area of expense and process simplificationReported project financial analysis and training data trends to include categorizing financial data and deploying scorecards for individual performance metricsPartnered with the Information Technology group to design, develop, implement, and maintain project management systems and reportsImplemented all program improvements, system upgrades, user training and trouble shooting of the project tracking database (Sigma Flow)Ensured data integrity of records in tracking system by utilizing periodic audits Planned, organized, and coordinated global LSS deployment training programs and annual meetings. Provided administrative support to an LSS organization of 75+ members•Assist the Executive Director with all communication avenues for the LSS community to include bi-monthly global calls, presentations, and on site meetings