20+ year vibrant senior leader within the Hospitality, Sports & Live Entertainment industries with a focus on internal innovative staff development; best practices, internal employee training and development, guest relations, implementation of customer service standard behaviors with a focus on the voice of the customer experience, quality services, cost analysis, live events, sports & entertainment, senior facilitator, administrative and financial system experiences, along with excellent customer service in leadership positions. Certified TCM (trained crowd manager) instituted by IAVM for facilities operations, WISE (Women In Sports & Entertainment) member and VOC certified from Rutgers University, Center for Hospitality Innovation & Education.MEMBERSHIPS:WISE, IAVMCertified Trained Crowd ManagerChange ManagementCost & BudgetingCost Control & Budget AnalysisEmployee RelationsExcellent Verbal and Written CommunicationExecutive Decision MakingExecutive Level Hospitality OperationsGrowth Management & Business DevelopmentGuest/Customer Services ManagementLive Event ProductionNegotiation & Issue ResolutionProductivity ImprovementPublic Speaking (Facilitator)Quality Assurance ManagementService Metrics EvaluationsStrategic Planning/ExecutionTraining & Development Management