Stacey M. Email & Phone Number

As the staffing manager, I would take the request from the client and match up the right concierge with the properties. Punching staff in and out of their shifts. Prepare the open assignment list to go out the employees to fill the positions.

• Scheduling staff for the properties• Complete reports• Train/assist/council concierges with handling residents concerns• Address/resolve concerns with property management• Assist residents with service request• Answer incoming calls from leasing agents - property management• Assist leasing agents with future residents • Fill in at a site if there is a problem filling the position• Addressing/assisting the resident with their concerns or emergencies

10001 Willow Dale Road, Lanham, Md

• Provide exceptional service to all customers by demonstrating, following and supporting the Internal and External service promises and standards, along with the Credit Union Mission, Vision and Values.• Supervise work scheduling and workflow of daily routine operations• Ensure operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.• Ensures center security. Open and Close the building in accordance with set hours and tests security equipment.• Process and approve consumer loans within established policies and limits.• Supervises and assists with customer service functions. Cross sell Credit Union services and products.• Responsible for maintaining proper cash controls.

As a loan officer it was my job to review the members loan application. Prepare the loan documents for disbursal of the funds to the creditor(s) or the dealer. As well as prepare monthly reports to submit to the board every month. Audit the loan documents adhering to the policies set by Federal Regulations.

Preparing monthly training classes for the employees on current and new products being offered by the credit union. Visiting the branches to observe - coach the representatives. Helping them to meet the goals set by management. Prepared the training manual for new employees.

My responsibilities included checking out the bartenders and cashiers at the end of their shifts. Preparing the nightly deposit for next day pickup by armor truck. Preparing reports for corporate office which included the sales - loss - and daily intake of supplies. Closing out the credit card machines with the daily receipts and auditing the guest checks.

Bachelor Of Science (B.S.), Management Information Systems, General

Activities and Societies: Delta Sigma Theta Sorority Vice President of Student Government Peer Counselor Assist with the start up.

Diploma, Physical Sciences

Activities and Societies: Drama club Volleyball team Glee club Science club