Provide inpatient and clinic staff, such as RN Care Coordinators, Social Workers and Physicians, information about drug coverage through test claimsIdentify medications inpatients are started on that may be problematic from an insurance standpoint, and work to get insurance authorization and apply discount cards, or provide formulary alternativesComplete prior auths and appeals, including all necessary clinical information, for non-covered drugs. Well-versed in working with insurance companies via phone and covermymeds.comThrough understanding of Medicare programs, especially in relation to drug coverageProvide affordability resources to patients for discounted or free drugs through government, health system or pharmaceutical manufacturer programsPharmacy technician duties, such as date entry and insurance adjudication

Execute outpatient prescription filling process from reading written prescriptions and inputting them into the computer to filling and selling the finished productProvided exemplary customer service to acute and chronic care patients, and Hospice patients through collaboration with Fairview Hospice staffCommunicate with insurances about online billing issues such as active coverage, properbilling information, and formulary issuesContact doctors and support staff regarding refill requests and insurance formulary issuesResponsible for ordering and stocking all front end merchandise including snacks, gifts, home care supplies, and OTC drugsMaintain Fariview company credit card, used primarily for the purchase of front enditems for resaleAwarded the National Certification for Pharmacy Technicians (CPhT), April 2006